Client Support Specialist
2 weeks ago
Position: Client Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftCompany DescriptionScry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.Position OverviewWe’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.Key ResponsibilitiesClient Engagement & Support- Act as the first point of contact for client inquiries, providing timely and professional responses.- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.Relationship Management- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.- Proactively identify client challenges and provide solutions or escalate appropriately.- Gather client feedback to influence product improvements and roadmap priorities.Documentation & Reporting- Maintain accurate records of client interactions, issue resolutions, and support tickets.- Create and update knowledge base articles, FAQs, and training materials to empower clients.- Generate regular reports on client health, support metrics, and recurring issues.Collaboration- Partner with product managers, engineers, and sales teams to deliver client success.- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.Qualifications- Bachelor’s degree in Business, Computer Science, or related field.- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.- Strong understanding of enterprise software and ability to learn technical details quickly.- Excellent communication, problem-solving, and relationship-building skills.- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).- Ability to manage multiple client accounts in a fast-paced environment.What We Offer- Work at the forefront of AI innovation in high-impact industries.- A client-facing role with opportunities to build long-term relationships with global enterprises.- Competitive compensation and performance incentives.- Professional development opportunities in AI, enterprise technology, and client success management.Tip for candidatesIf this role interests you, then follow our page to stay updated on similar future job openings and insights.
-
Specialist Accountant
2 weeks ago
Mohali, Punjab, India Felcorp Support Full timeCompany DescriptionFelcorp Support is the optimal solution for businesses looking to outsource their operations. We offer professionally managed services with trained staff experienced in financial services, insurance, and accounting industries. Our team leaders peer-review the work to ensure high-quality service. We implement the necessary systems and...
-
Client Support Agent
7 days ago
Mohali district, Punjab, India Mind map IT Solutions Full time**Responsibilities** - Assisting customers with product setup and resolving any technical issues they might experience. - Informing customers about specialized product functionalities and features. - Following up with customers to ensure that reported technical difficulties have been resolved. - Troubleshooting, analyzing, and reporting product errors,...
-
Client Support Executive
7 days ago
Mohali, India Finvasia securities Pvt. Ltd. Full time**Job Description: Client Support Executive** We are seeking a highly motivated and customer-focused individual to join our team as a Client Support Executive. As a Client Support Executive, you will be responsible for providing exceptional support and assistance to our valued customers. With at least 2 years of experience in a similar role, you will be...
-
Customer support specialist
2 weeks ago
Mohali, India Cyspace Innovations Pvt. Ltd Full timeCompany DescriptionCyspace Innovation Consultants Pvt. Ltd.Position: International Voice Process AgentLocation: (Mohali/Work From Office)Employment Type: Full-time (Night Shift)Role DescriptionThis is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle customer...
-
Customer Support Specialist
2 weeks ago
Mohali, India Cyspace Innovations Pvt. Ltd Full timeCompany Description Cyspace Innovation Consultants Pvt. Ltd.Position: International Voice Process AgentLocation: (Mohali/Work From Office)Employment Type: Full-time (Night Shift)Role DescriptionThis is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle...
-
Customer Support Specialist
2 weeks ago
Mohali, India Cyspace Innovations Pvt. Ltd Full timeCompany Description Cyspace Innovation Consultants Pvt. Ltd. Position: International Voice Process Agent Location: [Mohali/Work From Office] Employment Type: Full-time (Night Shift) Role Description This is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle...
-
Client Support Executive
2 weeks ago
Mohali, Punjab, India Fundawithjyoti Full time ₹ 2,40,000 per yearFitness Funda is India's fastest-growing women-centric fitness brand, empowering thousands of women to transform their health, body, and confidence through online and hybrid programs.Led by a passionate all-women team, we believe in creating a supportive, growth-oriented, and inspiring workplace where your career can truly blossom.Role OverviewWe are looking...
-
Client Support Executive
21 hours ago
Mohali, India Suffescom Solutions Pvt. Ltd Full timeReview Client queries and concerns and seek to improve all aspects of the Client experience with the company. - Will be responsible for cross selling and Up selling as per the client's needs. - Maintain a detailed understanding of products and services, assist Clients with questions and suggest the best products for their needs - Look at Client’s...
-
Client Support Executive
2 weeks ago
Mohali, India Suffes Com Full time**JOB BRIEF** We are looking for an active, energetic Client Support Executive, Who is responsible for Customer\'s help for all tech challenges faced while using the Product and services provided. **ROLES AND RESPONSIBILITIES** - Attending,Understanding & responding to Customer queries/issues over chat. - Will be responsible for facing customers, gathering...
-
Client Support Executive
1 week ago
Mohali, India Suffescom Solutions Pvt. Ltd Full time**JOB BRIEF** We are looking for an active, energetic Client Support Executive, Who is responsible for Customer\'s help for all tech challenges faced while using the Product and services provided. **ROLES AND RESPONSIBILITIES** - Attending,Understanding & responding to Customer queries/issues over chat. - Will be responsible for facing customers, gathering...
