Client Support Executive

3 days ago

Mohali, India Suffescom Solutions Pvt. Ltd Full time

Review Client queries and concerns and seek to improve all aspects of the Client experience with the company.
- Will be responsible for cross selling and Up selling as per the client's needs.
- Maintain a detailed understanding of products and services, assist Clients with questions and suggest the best products for their needs
- Look at Client’s performance data on a daily basis and communicate areas of opportunity.
- Identify patterns among Client’s performance and contribute towards developing best practices, FAQs and knowledge base for using the Company’s platform.
- Ensure Client satisfaction. Identify any potential issues proactively before the Client reports them.

**Requirements**:

- Excellent writing and verbal communication skills.
- Willingness to work in the US/UK time zone is a must.
- Experience in a prior Client success / Account management or Client support role is a must.
- Experience in dealing directly with International clients will be an advantage.
- Must have good troubleshooting skills.

**Benefits**
- On time salary
- inter
- tech work
- Skill upgradation trainings
- Soft skills trainings
- Rewards and recognitions
- weekly de-stressing activities

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Provident Fund

Schedule:

- Night shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 7580081322

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