CRM Operations Coordinator

UniCult is at the forefront of empowering top creators and info-led businesses. We specialize in building custom Learning Management System (LMS) platforms with a heavy emphasis on conversion-centric design. Our mission is to help these businesses significantly increase backend sales for their main products, which often operate at an enterprise scale or are high-ticket offerings. We're proud to process over $1M per month in transaction volume across our clients and are experiencing rapid 50% month-over-month growth. Join a team that's redefining digital education and e-commerce for leading industry voices. UniCult is seeking a dedicated  Operations Specialist (Client Success) to join our rapidly growing team. In this pivotal full-time, in-office role, your primary focus (approximately 80%) will be on the operational mastery of our platform, meticulously configuring and deploying our proprietary  AI Agents  and other advanced features. The remaining 20% of your role will involve ensuring the optimal client experience that stems directly from your operational excellence. Compensation: Upto 8LPA (6 LPA Fixed + Performance Incentives) I) Core Platform Operations & AI Agent Deployment (~80% of your time will be spent here): ~ Intelligent Agent Configuration:  Following precise, established protocols, you will be responsible for the end-to-end process of building, configuring, and deploying bespoke  AI Agents  within our platform. This involves meticulous data input, advanced configuration adjustments, and stringent quality assurance to meet client-specific needs for LMS functionalities and operational workflows. ~ Meticulously follow documented operational procedures and workflows to guarantee consistency, accuracy, and efficiency in all platform configurations and deliverables. Quality Assurance & Validation:  Conduct rigorous testing and validation of configured intelligent agents and other platform features to ensure they meet stringent performance benchmarks, accuracy standards, and client-specific requirements before deployment. ~ Implementing Advanced Solutions for Internal Efficiency:  Champion the application of advanced tools and strategies to streamline our internal client fulfillment processes, reduce manual effort, and improve overall operational throughput and product delivery. II) Client Solution Enablement & Experience (~20% of your time will be spent here): ~ Strategically manage the operational aspects of integrating our advanced solutions into client environments, ensuring they are seamlessly woven into their day-to-day operations and directly aligned with their business objectives. Monitoring for Client Outcome:  Proactively monitor agent and platform performance within client environments and address any operational concerns swiftly. Maintain accurate records of client-specific configurations, operational procedures, and performance metrics. A proven track record of meticulously following instructions and processes, with an eagle eye for accuracy and consistency in platform configuration and data handling. ~ Experience with Standard Operating Procedures (SOPs) or similar structured approaches is highly valued. ~ Problem-Solving & Troubleshooting:  Ability to identify operational bottlenecks within platform configurations, troubleshoot integration issues, and implement effective solutions within established guidelines. ~ A keen enthusiasm for working with advanced tools (like AI) and a strong desire to see them applied to solve real-world business problems within a product context, even if your experience is primarily operational rather than technical development. ~ Basic Technical Acumen:  Comfortable with digital tools, data input, and quickly learning new software platforms and configuration interfaces. Previous experience with CRM, project management, or advanced configuration tools is a bonus. ~ Master AI-Driven Operations:  Be instrumental in configuring and deploying cutting-edge intelligent agents and platform features that drive our core product offering. ~ Your operational excellence directly translates into enhanced client experience and measurable business outcomes for top creators. ~ Thrive in a company experiencing exponential month-over-month growth, offering significant learning and professional development opportunities in a tech-forward space. ~ Competitive Compensation:   CTC (Upto 8 LPA) - 6 LPA (Fixed) plus  performance incentives , recognizing your critical role in our success. ~ Meaningful Work: Help top creators and info-led businesses leverage our advanced platforms to scale their impact and grow their revenue.