CRM-Commercial Leasing

2 weeks ago


Bangalore, India Embassy REIT Full time

Job Purpose: Responsible for managing tenant relationships, optimising tenant lifecycle management, contractual renewal execution, collections, and retention strategy using CRM and leasing best practices to maximize rental performance and tenant satisfaction. Candidate will be also responsible for championing leasing related marketing initiatives, strengthening the leasing pipeline, building a high-performing team, and deliver clear business impact. Key Responsibilities: Tenant Engagement Manage tenant relationships across the portfolio. Negotiate desktop renewal leases and complete documentation prior to expiry. Serve as point of contact for all tenant communications —queries, escalations, service requests and coordinate with relevant departments for closure in a professional & timely manner. Interaction and coordination with Marcom team for all tenant engagement and leasing related marketing activities / initiatives. Operational Efficiency Support CRM automation for reminders, document generation etc. Coordinate and monitor operational level initiatives specific to tenant lifecycle management. Identify process bottlenecks in leasing and CRM workflows; propose and implement improvements, automation or tool updates. Develop and maintain standard operating procedures (SOPs) for contractual renewals, document management, escalations, handovers, exits. Team & Performance Management Report CRM outcomes and performance indicators to senior management. Foster cross-functional coordination (Leasing, Marketing, Operations, Finance, Legal) to ensure smooth handoff and accountability across stages. Capture tenant feedback and insights; analyse tenant satisfaction, complaints, retention drivers; propose and implement enhancements to CRM processes. CRM Management & Reporting Maintain tenant and lease data within ERP systems. Monitor collections (rent, CAM, utilities) and manage



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