Customer Support Representative

1 month ago

gurgaon, India Rentickle Full time
JOB BRIEF:
We are hiring a Customer Service Representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number
of communication channels.
Responsibilities:
 Maintaining a positive, empathetic and professional attitude toward customers at all
times.
 Responding promptly to customer inquiries.
 Communicating with customers through various channels.
 Acknowledging and resolving customer complaints.
 Knowing our products inside and out so that you can answer questions.
 Processing orders, forms, applications, and requests.
 Keeping records of customer interactions, transactions, comments and complaints.
 Communicating and coordinating with colleagues as necessary.
 Providing feedback on the efficiency of the customer service process.
 Ensure customer satisfaction and provide professional customer support.
Requirements:
 Bachelor’s degree or equivalent.
 Ability to stay calm when customers are stressed or upset.
 Experience working with customer support. Managing incoming calls and customer
service inquiries
 Identifying and assessing customers’ needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and
interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
Who Should Apply for this role?
 Proven customer support experience or experience as a client service representative (0- 2
years)
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication (Both written & verbal)
 Ability to multi-task, prioritize, and manage time effectively

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