Helpdesk Specialist

7 hours ago

India nineDots.io Full time
Systems Monitoring Specialist (Contract) – Immediate Start Must be able to start within 1 week of offer.

We’re supporting a fast-growing digital banking solutions provider that’s scaling critical infrastructure across multiple regions. They’re hiring a Systems Monitoring Specialist (Contract) to join their 24/7 operations team and keep business-critical platforms running smoothly.

This is a focused monitoring role, you’ll be on the front line watching alerts, dashboards, and notifications in real time. Your job is to spot issues early, escalate them fast, and make sure nothing gets missed. It’s not about troubleshooting, it’s about vigilance, accuracy, and making sure the right teams are informed before a warning becomes a problem.

⚡ This is an urgent hire. Only candidates who are immediately available (within 1 week of offer) and can work rotating shifts will be considered. ⚡

What You’ll Be Doing:
Monitoring system alerts and dashboards continuously during your shift.
Identifying and differentiating between warnings and critical issues.
Escalating alerts promptly to technical or operations teams.
Logging incidents accurately in the ticketing system.
Handing over ongoing issues clearly to the next shift.
Following established monitoring and escalation procedures without deviation.

What They’re Looking For:
Strong attention to detail and ability to stay focused during monitoring periods.
Basic understanding of IT systems, applications, and infrastructure.
Good communication skills for clear and concise escalation.
Willingness to work in a 24/7 rotating shift pattern (including nights, weekends, holidays).
Nice to Have (but not essential):
Experience in a monitoring, NOC, or helpdesk environment.
Familiarity with tools like Zabbix, Grafana, Nagios, Splunk, or similar.
Exposure to ticketing systems (e.g. Jira).

Why This Role:
You’ll play a crucial part in keeping banking and payments systems stable by making sure critical issues are escalated quickly and effectively. It’s a great opportunity to build experience in financial services operations, monitoring tools, and working within a global fintech environment.

Next Steps:
Immediate hire. Only candidates who are immediately available (within 1 week of offer) and able to commit to 24/7 rotating shifts will be considered.
If that’s you, send over your CV today and we’ll as soon as possible if it's a good fit.

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