Global Travel Helpdesk Specialist

5 hours ago

India ABB Limited Full time
Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Internal Projects Manager

ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing and circular solutions for customers, industries and societies. With our digitally enabled drives, motors and services we support our customers and partners to achieve better performance, safety and reliability. To help the world's industries outrun - leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day.

Location

The role is open globally, but location is set in Poland (Krakow), India (Bangalore) and China (Xiamen). The work model is hybrid #LI-hybrid.

Role

In this role you will be a travel consultant acting as point of contact for support of our ABB travellers, manage escalations, and collaborate with internal teams and external vendors to ensure seamless travel experiences for ABB employees worldwide. You will join the Global Travel team as a level 2 Travel Helpdesk Specialist, where you'll be the go-to expert for travel-related queries across 90+ countries.

Key Responsibilities

- Provide Level 2 support for travel-related inquiries, resolve tickets within defined timelines, and escalate complex cases as needed.
- Investigate advanced issues, escalate per protocols, and keep stakeholders informed of ticket and system statuses.
- Maintain helpdesk documentation, analyze recurring issues, and suggest improvements to enhance efficiency and service quality.
- Build strong relationships with ABB teams, suppliers, and vendors contribute to cross-functional projects.
- Understand user needs within the travel ecosystem and ensure timely follow-up for ticket resolution and satisfaction.

Qualifications

- Bachelor's or higher degree in a relevant field.
- 2-3 years in customer service, preferably within the travel industry.
- Strong multitasking and prioritization skills.
- Excellent written and verbal communication skills in English.
- High attention to detail and proven problem-solving abilities.
- Commitment to delivering exceptional customer service with prompt, accurate responses.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together. Run What Runs the World.

We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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