Facilities and Operations Officer
2 weeks ago
We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly desirable. # ;️ Key Responsibilities: Oversee daily operations of the customer service, ensuring timely and effective resolution of customer queries. Lead, coach, and develop a team of supervisors, agents, and support staff to meet performance targets. Monitor service levels, call quality, and customer satisfaction metrics; implement corrective actions as needed. Collaborate with IT and product teams to ensure smooth functioning of booking systems and GDS tools. Manage workforce planning, shift scheduling, and resource allocation to optimize coverage. Handle escalations and complex customer issues with professionalism and empathy. Drive continuous improvement initiatives to enhance customer experience and operational efficiency. Ensure compliance with travel industry regulations, data protection standards, and internal policies. Prepare and present performance reports to senior management. # ; # ; Qualifications: ~ Bachelor’s degree in any. ~7+ years of experience in contact centre operations, in the travel or airline industry. ~ Proven leadership experience managing large teams in a customer service environment. ~ Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and travel booking systems. ~ Strong analytical, communication, and conflict-resolution skills. ~ Ability to thrive in a fast-paced, customer-centric environment. # ; Preferred Skills: Certification in GDS systems or travel technology platforms. Multilingual capabilities are a plus. Strong team handling skills # ; What We Offer: A collaborative and energetic work culture. Opportunities for growth in the global travel industry. Competitive compensation and benefits.
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Facilities Supervisor
21 hours ago
Thane, India Datamark Full timeGreetings from DATAMARK, Mumbai! We're urgently hiring for Facilities Supervisor at DATAMARK, Mumbai ! **Position Overview**: Facilities Supervisor will contribute towards the effective day to day operation and facility management. This role is to perform a variety of facilities tasks and duties include providing support to the entire business team on a...
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Facility Executive
2 weeks ago
Thane, India The pathfinder Full time**Key Responsibilities**: - **Facility Operations**: - Supervise daily facility operations, including maintenance, security, and housekeeping. - Monitor the condition of the facility and coordinate repairs and maintenance as needed. - **Vendor Management**: - Oversee service providers for cleaning, security, maintenance, and other facility-related...
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Real Estate
2 weeks ago
Thane, India Dentsu Aegis Network Full timeThe purpose of this role is provide administrative support to the DAN real estate and facilities team and administer various facilities and procurement programs in support of DAN office locations. Job Title: Real Estate & Facilities Coordinator **Job Description**: Key responsibilities: - Works with the Office Managers to oversee and administer the...
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Facility Executive
3 days ago
Majiwada, Thane, Maharashtra, India WorkSquare Pvt Ltd Full timeBelow are the company details and JD please also attaching the company profile. **Location: Thane / Navi Mumbai** **Company: Work Square** About Us Work Square is a leading managed office operator that specializes in providing built-to suit office spaces tailored to the exact requirements of our clients. We deliver efficient, adaptive office solutions...
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Office & Sales Operations Manager
5 days ago
Thane, India Global Communication Full timeJob Title: Branch Operations & Sales Coordinator Location: Thane City, Maharashtra Company: Globe Communication ATS LINK to apply: prolegion.com/marketplace/94103df7-c33d-4fe6-b5cb-dca58d3e15dc/office-&-sales-operations-manager?utm_source=postjobfree Job Description: We are looking for a dynamic and organized Branch Operations & Sales Coordinator to manage...
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Urgent Search! Office
4 days ago
Thane, India Prolegion Private Limited Full timeJob Description Job Title: Branch Operations & Sales Coordinator Location: Thane City, Maharashtra Company: Globe Communication Job Description: We are looking for a dynamic and organised Branch Operations & Sales Coordinator to manage daily office operations, drive sales performance, and ensure seamless coordination between sales, administration, and...
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Facility Executive for Farm House
1 week ago
Thane, India Bizelite HR Private Limited Full time**Job Title**: Facility Executive - Farmhouse (Alibag) **Location**: Alibag, Maharashtra **Department**: Administration / Facility Management **Reporting To**: Estate / Property Manager or Owner **Job Summary**: The Facility Executive will be responsible for the overall upkeep, maintenance, and day-to-day operations of the farmhouse premises, including...
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Bms Operator
22 hours ago
Thane, India WorkSquare Full time**Job description** **Job Title**: BMS operator/Executive **Location**:Thane **About Us**: Work Square is a leading managed office operator providing tailor-made, built-to-suit office spaces. Our commitment to delivering top-tier, customized Office solutions allows businesses to maximize efficiency and scale seamlessly in today's dynamic work environment....
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Administration Officer
2 weeks ago
Thane, India RIO Human Resources Full time**Office Administrator Job Description** Our company is looking for an organized and self-motivated office administrator who will be responsible for providing administrative support to our office personnel. The office administrator’s role will include working closely with our leadership team by handling administrative duties, coordinating calendars,...
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Office & Sales Operations Manager
3 days ago
Muktai Nagar (Thane), Mumbai, India ProLegion Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: Office & Sales Operations Manager Location: Thane City, Maharashtra Company: Globe Communication ATS Link: Job Description: We are looking for a dynamic and organized Office & Sales Operations Manager to manage daily office operations, drive sales performance, and ensure seamless coordination between sales, administration, and...