Talkdesk IVR Configuration Consultant
5 days ago
We are seeking an expert-level Talkdesk Consultant to configure, optimize, and enhance our Talkdesk IVR and Studio workflows for a financial-services / asset-management call center. The ideal candidate has deep hands-on experience designing complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio.Responsibilities- Design, build, and optimize Talkdesk IVR / Studio flows, including multi-level menu structures and dynamic routing.- Configure queues, skills, ring-groups, callback flows, SLAs, and call-handling automation.- Integrate Talkdesk with CRM / case-management systems (API, webhooks, data actions).- Build workflows for financial-services use cases such as payments, claims, status updates, collections, and compliance routing.- Implement call recording, consent prompts, regulatory messaging, and audit-ready routing.- Conduct testing, troubleshoot call logic, and provide technical documentation and handoff.Requirements- 5+ years hands-on experience with Talkdesk IVR, Studio, routing, and CX platform configuration.- Strong knowledge of call center operations, especially BFSI, collections, or financial-services environments.- Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).- Expertise in call-flow logic, queue management, SLAs, and real-time metrics.- Ability to work independently, deliver fast, and support U.S. business hours when needed.Nice to Have- Experience with PCI-compliant
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lucknow, India beBeeConfigurator Full timeJob DescriptionWe are seeking a skilled Talkdesk IVR and Studio specialist to create, refine, and optimize our call center workflows for financial services.This expert-level consultant will design complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio.Create, build, and refine multi-level menu...
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lucknow, India beBeeImplementation Full timeTechnical Support and Implementation SpecialistWe are seeking a skilled Technical Support and Implementation Specialist to join our team. This is a unique opportunity to work with cutting-edge Contact Center / Unified Communications solutions.As a Technical Support and Implementation Specialist, you will provide Level 2 technical support for platform...
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Lucknow, India Allegis Global Solutions Full timeAbout Us:We are founded on a culture passionate about transforming how the world acquires talent by delivering client-focused solutions that make a difference. From refining contingent workforce management to strengthening employer brands, our integrated solutions drive business results. As an industry leader, we design innovative tools and competitive...
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2 weeks ago
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1 week ago
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