Technical Support and Implementation Specialist

7 days ago


lucknow, India beBeeImplementation Full time

Technical Support and Implementation SpecialistWe are seeking a skilled Technical Support and Implementation Specialist to join our team. This is a unique opportunity to work with cutting-edge Contact Center / Unified Communications solutions.As a Technical Support and Implementation Specialist, you will provide Level 2 technical support for platform incidents and service requests.You will assist in setup, configuration, and deployment activities across various business units.Work with internal teams to implement and maintain integrations with CRM and other enterprise tools.Required Skills and Qualifications:A minimum of 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with the Talkdesk platform – setup, configuration, and troubleshooting.In-depth knowledge of IVR design, call routing, and integration with CRM platforms.Key Responsibilities:Provide expert technical support for platform incidents and service requests.Assist in implementing and maintaining integrations with CRM and other enterprise tools.Collaborate with internal teams to ensure seamless deployment activities.



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