Technical Support Specialist

7 days ago


lucknow, India beBeeTechnical Full time

About the RoleAs a Technical Support Specialist, you will play a crucial role in providing exceptional customer service and support for our products. You will be responsible for handling service tickets via email, live chat, remote support, and phone calls for assigned regions.You will process English tickets from CIS, India, and Southeast Asia regions, and support dental events and visits to local dealers. Additionally, you will create and update troubleshooting guides and monitor and respond to inquiries on various platforms.Key Responsibilities:Handle service tickets via multiple channelsProcess English tickets from assigned regionsSupport dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on various platformsRequired Skills and Qualifications:Experience using Zendesk or similar helpdesk softwareExperience with SAP ERP systemsBasic understanding of IT infrastructure and hardwareExperience in digital dentistry, CAD/CAM, or the dental industryOver 3 years of experience in a B2B business environmentBenefits:Remote work optionsFlexible work arrangementsWhat We're Looking For:A degree in dentistry or related fieldWork experience in relevant industriesHow to Apply:Please submit your CV and a cover letter outlining your qualifications and experience.



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