Financial Services Talkdesk IVR Configurators Wanted

6 days ago

lucknow, India beBeeConfigurator Full time

Job DescriptionWe are seeking a skilled Talkdesk IVR and Studio specialist to create, refine, and optimize our call center workflows for financial services.This expert-level consultant will design complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio.Create, build, and refine multi-level menu structures and dynamic routing in Talkdesk IVR/Studio.Configure queues, skills, ring-groups, callback flows, SLAs, and call-handling automation.Integrate Talkdesk with CRM/case-management systems (API/webhooks/data actions).Built workflows for use cases such as payments, claims, status updates, collections, and compliance routing.Implement call recording, consent prompts, regulatory messaging, and audit-ready routing.Required Skills & Qualifications5+ years of hands-on experience with Talkdesk IVR, Studio, routing, and CX platform configuration.Strong knowledge of call center operations, especially BFSI, collections, or financial-services environments.Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).Expertise in call-flow logic, queue management, SLAs, and real-time metrics.Able to work independently, deliver fast results, and support U.S. business hours when needed.Nice to HaveExperience with PCI-compliant payment IVRs.Familiarity with Genesys/Five9/Amazon Connect.Previous work with asset recovery, loan servicing, or financial compliance flows.

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