Executive - Customer Success

1 day ago

Bangalore, India Probe42 Full time

About Probe

Probe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts, and ratio analyses. Additionally, we offer compliance checks from multiple regulatory sources, information on all directors in India, and legal data that includes curated cases related to companies in all major tribunals, high courts, and district courts. Our data is also available through an API for easy integration.

Our services have enabled banks and businesses to make informed decisions and achieve better outcomes through accurate, high-quality data on companies. We have a strong and growing customer base of leading banks, financial services companies, corporations, and auditors across India and our application is extensively used by credit, sales, and risk teams. By providing timely access to quality data, Probe continues to help reduce bad debt in India by a significant amount. Our team comprises individuals who are passionate about delivering genuine value to our customers. As we continue to expand, we are always seeking people who share our values and are committed to doing the right thing. We maintain an environment that recognizes and rewards merit and is driven by hard work.

We are an Accel Partners funded company.

Role: Executive - Customer Success

Team: Customer Success

Location: Bangalore

Report To: Senior Vice President – Sales

Role Description: 

As a Customer Success Executive, you will be the primary point of contact for our valued customers. Your role involves building strong relationships, ensuring customer satisfaction, and driving the successful adoption of our products or services. This position requires a customer-centric mindset, excellent communication skills, and a proactive approach to problem-solving

Responsibilities: 

1. Onboarding and Adoption: 

• Guide new customers through the onboarding process

• Provide training sessions to ensure customers are proficient in using our solutions

2. Relationship Building: 

• Develop and maintain strong, positive relationships with key customer contacts

• Act as a trusted advisor, understanding customer goals, and aligning our solutions to their needs

• Regularly check in with customers to assess satisfaction and identify opportunities for improvement

3. Customer Engagement: 

• Proactively communicate product updates, new features, and industry best practices

• Conduct regular check-ins to review customer usage patterns and identify potential issues

• Collaborate with customers to optimize their use of our products/services to achieve desired outcomes

4. Issue Resolution: 

• Serve as the main point of contact for customer inquiries and issues

• Coordinate with internal teams, such as technical support and product development, to ensure timely issue resolution

• Provide solutions and workarounds to address customer concerns

Qualifications & Skills: 

1. Education and Experience: 

• Bachelor’s degree in business, Marketing, or a related field 

• Proven experience in a customer success,

  • Customer Success Executive

    3 days ago

    Bangalore, India CloudNuro Full time

    Job Title: Customer Success Executive (Entry-Level) Location: (Hybrid) Company: CloudNuro Experience: 0–2 Years Job Type: Full-Time About CloudNuro CloudNuro is a fast-growing provider of cloud and data-driven solutions that help businesses turn insights into action. With a strong focus on innovation and customer value, we are committed to...

  • Customer success executive

    2 weeks ago

    Bangalore, India Karix Full time

    Job Role : Sr. Executive - Customer Success Job Location : Bangalore Job Responsibilities: Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving joint success. Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner...

  • Customer Success Executive

    3 weeks ago

    Bangalore, India Karix Full time

    Job Role: Sr. Executive - Customer Success Job Location: Bangalore Job Responsibilities: - Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving - joint success. - Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner...

  • Executive - Customer Success

    1 day ago

    Bangalore, India Probe42 Full time

    About Probe Probe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss...

  • Customer success executive

    2 weeks ago

    Bangalore, India Saas And Enterprise Software Company Full time

    As a Customer Success Executive, you will be the voice of the customer within company ensuring smooth onboarding, adoption, and satisfaction. You will work closely with clients to understand their goals, resolve issues, and provide an exceptional customer experience that drives loyalty and growth. Key Responsibilities  Act as the primary point of...

  • Customer success executive

    2 weeks ago

    Bangalore, India QpiAI Full time

    About Us At Qpi AI, we’re building the future of AI and Quantum technologies. As a fast-growing deep tech company, we’re redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity. We are looking for a Customer Success Executive...

  • Customer Success Executive

    2 weeks ago

    bangalore, India Saas and Enterprise Software Company Full time

    As a Customer Success Executive, you will be the voice of the customer withincompany ensuring smooth onboarding, adoption, and satisfaction. You will work closelywith clients to understand their goals, resolve issues, and provide an exceptional customerexperience that drives loyalty and growth.Key Responsibilities Act as the primary point of contact for...

  • Customer success executive

    1 week ago

    Bangalore, India Skill Veda Full time

    Job Description Job Role: Customer Success Executive Location: Whitefield, Bengaluru, Karnataka (On-site) Office: Working Days: 5 Days (Rotational Shift) Compensation: ₹5,00,000 – ₹7,00,000 per annum(Depends on experience)(Compensation includes PF, PGDM monthly fees of ₹6,666, and 10% variable of total pay) Eligibility Criteria This role is only...

  • Customer Success Executive

    5 days ago

    bangalore, India StarApps Studio Full time

    Customer Success ExecutiveLocation: Pune (WFH)Shifts: Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)About StarApps StudioStarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank...

  • Executive - Customer Success

    11 hours ago

    bangalore, India Probe42 Full time

    About ProbeProbe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts,...