Executive - Customer Success
1 day ago
Our services have enabled banks and businesses to make informed decisions and achieve better outcomes through accurate, high-quality data on companies. We have a strong and growing customer base of leading banks, financial services companies, corporations, and auditors across India and our application is extensively used by credit, sales, and risk teams. By providing timely access to quality data, Probe continues to help reduce bad debt in India by a significant amount. Role: Executive - Customer Success
Team: Customer Success
Report To: Senior Vice President – Sales
As a Customer Success Executive, you will be the primary point of contact for our valued customers. Your role involves building strong relationships, ensuring customer satisfaction, and driving the successful adoption of our products or services. Provide training sessions to ensure customers are proficient in using our solutions
Relationship Building:
• Collaborate with customers to optimize their use of our products/services to achieve desired outcomes
Coordinate with internal teams, such as technical support and product development, to ensure timely issue resolution
• Education and Experience:
• Bachelor's degree in business, Marketing, or a related field
• Proven experience in a customer success,
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