EUC Nexthink Administrator

2 weeks ago

Hyderabad, India Tata Consultancy Services Full time

Desired Competencies (Technical/Behavioral Competency)Primary SkillsProactive Hardware & Software solving problems on End User DevicesAnalysis of trends and recording current health status of End User DevicesIdentification where and when the issue occurred and how many users are impactedAnalysis of the events in timeline to identify root causes of issues very quicklyCooperation with various technical teams on root cause analyses and remediation plansResolution of issues discovered.Documentation of findings and recommendationsReportingSupporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and softwareProviding input for collector packaging and assist in deployment scenariosPerform ongoing maintenanceCheck the Appliance health (CPU, Disk & Memory Utilization)Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.Maintaining customer specific EUCA documentation updatedMaintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink FinderRecommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scriptsSecondary SkillsITIL CertificationVery good knowledge of MS Windows 7, 8 and 10 platforms’ administrationKnowledge of Active Directory 2008 and 2012Understanding of GPO configuration and managementExperience with troubleshooting, diagnosing and fixing OS and AD related issuesUnderstanding of TCP/IP networkingUnderstanding of DNS, DHCP servicesStrong analytical skillsExperience with analyzing system logs, events, and monitoring alertsExperience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidentsExperience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)Knowledge of ITIL ProcessesCapability to understand and write technical documentationExperience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantageKnowledge of PKI and PowerShell scripting will be highly appreciated

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