▷ (Urgent) EUC Nexthink Administrator

1 week ago

Hyderabad, India Tata Consultancy Services Full time

Desired Competencies (Technical/Behavioral Competency) Primary Skills Proactive Hardware & Software solving problems on End User Devices Analysis of trends and recording current health status of End User Devices Identification where and when the issue occurred and how many users are impacted Analysis of the events in timeline to identify root causes of issues very quickly Cooperation with various technical teams on root cause analyses and remediation plans Resolution of issues discovered. Documentation of findings and recommendations Reporting Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software Providing input for collector packaging and assist in deployment scenarios Perform ongoing maintenance Check the Appliance health (CPU, Disk & Memory Utilization) Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status. Maintaining customer specific EUCA documentation updated Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts Secondary Skills ITIL Certification Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration Knowledge of Active Directory 2008 and 2012 Understanding of GPO configuration and management Experience with troubleshooting, diagnosing and fixing OS and AD related issues Understanding of TCP/IP networking Understanding of DNS, DHCP services Strong analytical skills Experience with analyzing system logs, events, and monitoring alerts Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support) Knowledge of ITIL Processes Capability to understand and write technical documentation Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage Knowledge of PKI and PowerShell scripting will be highly appreciated

  • EUC Nexthink Administrator

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Desired Competencies (Technical/Behavioral Competency)Primary SkillsProactive Hardware & Software solving problems on End User DevicesAnalysis of trends and recording current health status of End User DevicesIdentification where and when the issue occurred and how many users are impactedAnalysis of the events in timeline to identify root causes of issues...

  • EUC Nexthink Administrator

    2 weeks ago

    hyderabad, India Tata Consultancy Services Full time

    Desired Competencies (Technical/Behavioral Competency)Primary SkillsProactive Hardware & Software solving problems on End User DevicesAnalysis of trends and recording current health status of End User DevicesIdentification where and when the issue occurred and how many users are impactedAnalysis of the events in timeline to identify root causes of issues...

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    Hyderabad, India People Prime Worldwide Full time

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    Hyderabad, India People Prime Worldwide Full time

    Nexthink AdministratorAbout the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital...

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    Hyderabad, India People Prime Worldwide Full time

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