Nexthink Admin

4 weeks ago

Hyderabad, India Tata Consultancy Services Limited Full time

Job Description Role- Nexthink Admin Job Description - Proactive Hardware & Software solving problems on End User Devices - Analysis of trends and recording current health status of End User Devices - Identification where and when the issue occurred and how many users are impacted - Analysis of the events in timeline to identify root causes of issues very quickly - Cooperation with various technical teams on root cause analyses and remediation plans - Resolution of issues discovered; - Documentation of findings and recommendations - Reporting - Supporting & troubleshooting the Nexthink solution components such as Appliance, Web - Console, Engine. Focus on administration, operations and maintenance of Nexthink - hardware and software - Providing input for collector packaging and assist in deployment scenarios - Perform ongoing maintenance and licence management. - Check the Appliance health (CPU, Disk & Memory Utilization) - Check the connectivity of Engines to Portal on relevant Ports in case of any issues with - license/engine/appliance status. - Maintaining customer specific EUCA documentation updated - Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & - Campaigns etc. on Nexthink Finder - Recommending automation candidates and actively supporting EUCA Service Development - in the area of development/testing/implementation of new remediation script

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