HCLTech | Team Lead

2 days ago

bangalore, India HCLTech Full time

HCLTech is Hiring... (Team Lead & Manager)

Location: Bangalore - WFO

Job Responsibilities:

-Lead a team of Cash Applications Analysts and SMEs

- Be responsible for operational deliverables of the assigned team

- Be the senior Subject Matter Expert in Cash Apps team to provide guidance to overall team

- Identify and lead efforts to execute process improvements and transformation opportunities

- Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)

- Be client's first level escalation pont for any team member's performance or service level gaps

- Lead internal and external goverance for team performance and process health

As an IC, be responsible to manage following:-

- Perform assigned responsilibties to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.

- Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required.

- Perform assigned responsbilities as per defined tielines and accuracy parameters of the process.

- Good communication skills

- Analytical & problem-solving skills.

- Able speak and coordinate with other functions inorder to resolve the issues on time

- Prior Team handling and people management is mandatory

- Managing customer experience

- Stakeholder and change management

- should have experience in end-to-end Order to Cash cycle

- should have good experience in Cash application process as Team Manager

- Hands on experience in SAP(including invoicing, contracts, workflows)

- Preferable: Zendesk, Seibel CRM

- Experience in Workflow tools

- Experience in MS Office

- Experience in Visio (Creating process flows/Blueprints)

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