HCLTech | Team Lead
9 hours ago
HCLTech is Hiring... (Team Lead & Manager)
Location: Bangalore - WFO
Job Responsibilities:
-Lead a team of Cash Applications Analysts and SMEs
- Be responsible for operational deliverables of the assigned team
- Be the senior Subject Matter Expert in Cash Apps team to provide guidance to overall team
- Identify and lead efforts to execute process improvements and transformation opportunities
- Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)
- Be client's first level escalation pont for any team member's performance or service level gaps
- Lead internal and external goverance for team performance and process health
As an IC, be responsible to manage following:-
- Perform assigned responsilibties to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
- Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required.
- Perform assigned responsbilities as per defined tielines and accuracy parameters of the process.
- Good communication skills
- Analytical & problem-solving skills.
- Able speak and coordinate with other functions inorder to resolve the issues on time
- Prior Team handling and people management is mandatory
- Managing customer experience
- Stakeholder and change management
- should have experience in end-to-end Order to Cash cycle
- should have good experience in Cash application process as Team Manager
- Hands on experience in SAP(including invoicing, contracts, workflows)
- Preferable: Zendesk, Seibel CRM
- Experience in Workflow tools
- Experience in MS Office
- Experience in Visio (Creating process flows/Blueprints)
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