HCLTech | Team Lead | bangalore

1 month ago

bangalore, India HCLTech Full time

Mega Walk in Drive at HCL Tech _ Hiring OTC Billing - Bangalore 7th Dec 2024


PLEASE ATTEND ONLY IF YOU HAVE RELEVANT EXPERIENCE


Location: HCL Tech, ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066


Total Years of Experience - 2 TO 7 YEARS

Roles available - (Associate/ Analyst/ Senior Analyst/ SME/ Team Leader )


HR Contact - Suganthi


Walk-in Details:

HCL Tech, ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066

Date: 7th Dec 2024

Timing : 10:00AM to 3:00 PM


Location Bengaluru

Shift Time US Shift

Domain: OTC Billing & Cash apps

The Billing Team’s agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied.


Years of experience required - 4 - 7 Years (only) in to OTC Billing (or) Collections(or) cash apps.


Key components of success will include:


Achievement of monthly/quarterly targets and SLA

Regular communication to Team Leader

Robust escalation process.

Resilient under pressure and ability to quickly adapt to unforeseen work demands.

Committed approach to team work.


Major Responsibilities

Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.

Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.

Monitoring of billing holds

CFM activity

Manual meter reading entry on behalf of customers/Partners

Identifying system issues and logging Solution Manger tickets to resolve

Ensure business targets on billing completeness, quality and timeliness are achieved.

Driving connectivity to ensure billing quality

Promote Portal usage – self-service for meter reading entry

Able to work under pressure and reach targets to the best of your abilities.

Where problems cannot be personally resolved use judgement to forward issue’s as appropriate and manage their timely resolution.

Point of escalation for team members for complex billing issues.

Mentor for team, supporting and coaching on an ongoing basis.

Support any ad hoc duties as required.

To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.

To ensure strict adherence to IC & Sarbox requirements


Document to be carried:

1. Resume / CV

2. Aadhar / ID Proof.


Perks and Benefits:

MNC

Salary: Good in the Industry

Cab: 2-way Cab Available


Education

UG: Any Graduate


At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best.

Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

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