Order management analyst
4 weeks ago
Job Responsibilities- Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements.
Resolves problems by applying established policies, procedures and tactics.
• Proficient knowledge on End to End SCM process- OM and Purchase.
•Manage and support the export business processes from the order entry until the shipment is delivered and invoiced •Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized •Point of reference for customers for all types of commercial requests: solve complex, high impact problems.
•Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process •Drive customer loyalty through increased productivity, improved value and through a high performance culture.
• Preparation of process descriptions (work instructions)• Daily maintenance of KPI reports and trackers and creation daily other operational reports (material availability, open order book etc)• Close cooperation with specialist fields, Strategic Procurement/Global Purchasing, accounting department, Material Planning, Engineering, Plant SCM operations … Education level required -• Graduate in Engineering or Equivalent/ Post Graduate in any stream • Fluent English language knowledge • German language knowledge is an advantage, but not a must Years and area of experience required- Professional experience in supply chain, order and export management 3- 5 years experience Technical knowledge-•Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences Purchasing exposure in Manufacturing or Electrical Industry or shared service center Domain Knowledge - SCM Reporting and Analysis PO and Supply Management Order Mgt (ERPs / IT Applications/CRM Application) Master Data Management Soft skills- Strong analytical skills required to enter, document and manage orders and customer issues.
• Strong Customer Service Skills.
• Demonstrated ability to take ownership of an assignment and customer satisfaction.
• Adapting and driving change and process improvements.
• Microsoft Office (Word, Excel, Outlook, Power Point)• Effective Communication, Presentation & Listening Skills, German Language proficiency will be preferred.
• High Learning Agility Shift Timing - 2.30 PM t0 11.30 PM
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