ITSM Platform Consultant
1 day ago
Job Title - ITSM Platform Consultant Job Type - On-Site Job Location - Saudi Arabia Experience - 5+ Years Job Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and business needs. This role will support the design, deployment, and continuous improvement of ITSM processes and tools. Key Responsibilities: Design, configure, and implement ITSM solutions across various modules such as Incident, Problem, Change, Service Request, Asset, CMDB, and Knowledge Management. Translate business requirements into ITSM system configurations and workflows. Collaborate with cross-functional teams to gather requirements and improve service delivery processes. Customize dashboards, reports, and performance analytics to provide actionable insights to stakeholders. Ensure alignment with ITIL framework and best practices. Integrate the ITSM platform with third-party systems and tools (e.g., monitoring, CMDB, DevOps). Provide user training and technical documentation. Support platform upgrades, patching, and release management. Troubleshoot and resolve system issues and service disruptions. Maintain platform security, roles, and permissions according to compliance standards. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field. 5+ years of experience working with ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell, Ivanti, Freshservice). Strong understanding of ITIL v3 or ITIL 4 framework. Proven experience in ITSM tool implementation and process design. Experience in scripting (JavaScript, PowerShell, Python, or relevant scripting language). Knowledge of REST/SOAP integrations. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Preferred Qualifications: ITIL Foundation or higher certification. Platform-specific certifications (e.g., ServiceNow Certified System Administrator or Implementation Specialist). Experience with Agile/Scrum methodologies. Familiarity with automation and orchestration tools.
-
ITSM Platform Consultant
18 hours ago
bangalore, India AvanteNow Full timeJob Title - ITSM Platform ConsultantJob Type - On-SiteJob Location - Saudi ArabiaExperience - 5+ YearsJob Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...
-
ITSM Business Process Consultant
15 hours ago
bangalore, India AvanteNow Full timeJob Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM...
-
ITSM Business Process Consultant
1 day ago
bangalore, India AvanteNow Full timeJob Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM...
-
▷ (01/10/2025) Itsm Automation Consultant
3 weeks ago
Bangalore, Karnataka, India Infosys Full timeResponsibilities Key Responsibilities Architect and implement automation workflows within ITSM platforms including ServiceNow SNOW and BMC Helix Leverage modules such as ITOM Performance Insights PI and NowAssist to drive service efficiency and reliability Integrate and automate service management processes across incident change problem and...
-
Servicenow itsm
3 weeks ago
Bangalore, India Panzer Technologies Pvt Ltd Full timeJob Title: Application Developer - Service Now ITSM & CMDB - 7 B (IT Service Management) Years of experience: 7+ Position Overview: - We are seeking a skilled and experienced Application Consultant Developer in Service Now IT Service Management (ITSM) and CMDB. - The ideal candidate will have over 7 years of experience in Service Now ITSM implementation,...
-
Technical Consultant
1 week ago
bangalore, India Careerwise Full timeJob Summary: We are seeking a highly skilled and experienced ServiceNow Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of ServiceNow modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade ServiceNow...
-
Servicenow ITSM
1 week ago
bangalore, India People Prime Worldwide Full timeAbout Company :They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...
-
Servicenow Itsm Technical Consultant 2229
4 weeks ago
Bangalore, Karnataka, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Bangalore, Karnataka, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Itsm Integration with Flow Designer
2 hours ago
Bangalore City, Bengaluru, Karnataka, India Xanika Infotech Full time**Role**: Senior Software Engineer **Experience**:6-10 years **Educational Background**:Bachelor's degree in Computer Science, Information Technology, or a related field. **Role Overview**: **Key Responsibilities**: **ITSM Integration**: Design, develop, and implement integrations between ITSM platforms and other systems or tools. Collaborate with...
