ITSM Business Process Consultant
2 days ago
Job Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM strategies with business goals and ensure effective implementation of ITIL-based frameworks and tools (such as ServiceNow, BMC Remedy, Cherwell, etc.). Key Responsibilities: Analyze current ITSM processes and identify areas for improvement. Design and document optimized ITSM processes aligned with ITIL standards. Lead ITSM process workshops with stakeholders and technical teams. Translate business requirements into ITSM tool configuration or implementation requirements. Collaborate with IT teams and vendors for implementation and testing. Develop training materials and conduct user training sessions. Monitor, report, and continuously improve ITSM process performance using KPIs and metrics. Serve as a subject matter expert (SME) for ITIL best practices. Required Skills & Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or a related field. 5+ years of experience in IT Service Management, including consulting or business process analysis. Strong knowledge of ITIL v4 (or v3) framework and certifications (ITIL Foundation minimum, Intermediate or Expert preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, etc. Strong analytical, facilitation, and communication skills. Ability to manage multiple projects and priorities in a fast-paced environment. Familiarity with Agile/DevOps environments is a plus. Preferred Qualifications: ITIL Expert / Managing Professional certification. ServiceNow System Administrator or Implementation Specialist certifications. Experience with CMDB, Change Management, Incident & Problem Management processes. Experience in organizational change management and stakeholder communication.
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ITSM Business Process Consultant
21 hours ago
bangalore, India AvanteNow Full timeJob Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM...
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Process Consultant
3 days ago
Bangalore, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance - Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). - Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. - Develop the long-term ITSM/SIAM strategy aligned with business...
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Process Consultant
2 days ago
bangalore, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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ITSM Platform Consultant
2 days ago
Bangalore, India AvanteNow Full timeJob Title - ITSM Platform Consultant Job Type - On-Site Job Location - Saudi Arabia Experience - 5+ Years Job Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...
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Process Consultant
3 days ago
bangalore, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & ResponsibilitiesStrategic Design & GovernanceLead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management).Act as the organization's SME for ITSM process design across a multi-vendor ecosystem.Develop the long-term ITSM/SIAM strategy aligned with business objectives and...
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ServiceNow ITSM Consultant
20 hours ago
bangalore, India Talent Worx Full timeTalworx is an emerging recruitment consulting and services firm, we are hiring for our client which is a leading big 4 consulting firm of the world, ITSM (Integrations, Scripting, Flow Designer, Request Catalog)Min. 2-13 years of experience , 2 -3 years of ITSM and integration experiences Must have - Implementation experience on Discovery & Service Mapping...
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Process Consultant
3 days ago
bangalore district, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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Process Consultant
3 days ago
Bangalore Division, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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Process Consultant
3 days ago
Bangalore Urban, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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ITSM Platform Consultant
20 hours ago
bangalore, India AvanteNow Full timeJob Title - ITSM Platform ConsultantJob Type - On-SiteJob Location - Saudi ArabiaExperience - 5+ YearsJob Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...
