ITSM Business Process Consultant

19 hours ago

bangalore, India AvanteNow Full time

Job Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM strategies with business goals and ensure effective implementation of ITIL-based frameworks and tools (such as ServiceNow, BMC Remedy, Cherwell, etc.). Key Responsibilities: Analyze current ITSM processes and identify areas for improvement. Design and document optimized ITSM processes aligned with ITIL standards. Lead ITSM process workshops with stakeholders and technical teams. Translate business requirements into ITSM tool configuration or implementation requirements. Collaborate with IT teams and vendors for implementation and testing. Develop training materials and conduct user training sessions. Monitor, report, and continuously improve ITSM process performance using KPIs and metrics. Serve as a subject matter expert (SME) for ITIL best practices. Required Skills & Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or a related field. 5+ years of experience in IT Service Management, including consulting or business process analysis. Strong knowledge of ITIL v4 (or v3) framework and certifications (ITIL Foundation minimum, Intermediate or Expert preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, etc. Strong analytical, facilitation, and communication skills. Ability to manage multiple projects and priorities in a fast-paced environment. Familiarity with Agile/DevOps environments is a plus. Preferred Qualifications: ITIL Expert / Managing Professional certification. ServiceNow System Administrator or Implementation Specialist certifications. Experience with CMDB, Change Management, Incident & Problem Management processes. Experience in organizational change management and stakeholder communication.

  • ITSM Business Process Consultant

    5 hours ago

    bangalore, India AvanteNow Full time

    Job Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM...

  • Business Process Consultant

    6 days ago

    bangalore, India Input Zero Technologies Full time

    Job Description: ServiceNow Business Process ConsultantLocation: Bangalore, Pune and Noida Experience: 5–10 years Employment Type: Full-timeAbout the RoleWe are seeking a highly motivated ServiceNow Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of...

  • Business process consultant

    4 weeks ago

    Bangalore, India Input Zero Technologies Full time

    Job Description: Service Now Business Process Consultant Location: Bangalore, Pune and Noida Experience: 5–10 years Employment Type: Full-time About the Role We are seeking a highly motivated Service Now Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless...

  • ITSM Platform Consultant

    18 hours ago

    bangalore, India AvanteNow Full time

    Job Title - ITSM Platform Consultant Job Type - On-Site Job Location - Saudi Arabia Experience - 5+ Years Job Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...

  • ITSM Platform Consultant

    8 hours ago

    bangalore, India AvanteNow Full time

    Job Title - ITSM Platform ConsultantJob Type - On-SiteJob Location - Saudi ArabiaExperience - 5+ YearsJob Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...

  • Servicenow itsm

    3 weeks ago

    Bangalore, India Panzer Technologies Pvt Ltd Full time

    Job Title: Application Developer - Service Now ITSM & CMDB - 7 B (IT Service Management) Years of experience: 7+ Position Overview: - We are seeking a skilled and experienced Application Consultant Developer in Service Now IT Service Management (ITSM) and CMDB. - The ideal candidate will have over 7 years of experience in Service Now ITSM implementation,...

  • ▷ (01/10/2025) Itsm Automation Consultant

    3 weeks ago

    Bangalore, Karnataka, India Infosys Full time

    Responsibilities Key Responsibilities Architect and implement automation workflows within ITSM platforms including ServiceNow SNOW and BMC Helix Leverage modules such as ITOM Performance Insights PI and NowAssist to drive service efficiency and reliability Integrate and automate service management processes across incident change problem and...

  • Software Engineer

    3 weeks ago

    Bangalore Division, India Saaki Argus & Averil Consulting Full time

    About the Client: A global IT MNC company Role : Software Engineer - ITSM Experience : 3 to 5 years Location : Bangalore (Hybrid) Looking for candidates who are currently in a Career Break (preferably Female candidates) Roles & Responsibilities: Manage and improve IT service management processes following ITSM best practices and frameworks...

  • Software Engineer

    3 weeks ago

    Bangalore Division, India Saaki Argus & Averil Consulting Full time

    About the Client: A global IT MNC company Role : Software Engineer - ITSM Experience : 3 to 5 years Location : Bangalore (Hybrid) Looking for candidates who are currently in a Career Break (preferably Female candidates) Roles & Responsibilities: Manage and improve IT service management processes following ITSM best practices...

  • Servicenow Itsm Technical Consultant 2229

    4 weeks ago

    Bangalore, Karnataka, India Fujitsu Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...