Process Consultant

3 days ago

bangalore district, India Cognizant Full time

SIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives and digital transformation. Establish and chair executive-level governance boards (e.g., Change, Service Review) to manage vendor performance and risk. Process Execution & Transformation Lead complex, large-scale ITSM transformation programs from design to adoption. Define and mature all key ITIL processes ( Incident, Problem, Change, Configuration, SLM , etc.) for multi-provider landscapes. Drive Organizational Change Management (OCM) to ensure process adoption across internal and vendor teams. Ensure ITSM tooling (e.g., ServiceNow) is optimized and integrated to support the defined processes. Performance & Improvement Define, negotiate, and govern key SLAs, OLAs, and KPIs for all service providers. Lead strategic Continual Service Improvement (CSI) initiatives, focusing on service quality, efficiency, and cost reduction. Act as the ultimate escalation point for cross-tower/cross-vendor process conflicts and service integration challenges. Desired Experience Minimum 15 years of progressive experience in IT Service Management and IT Consulting. Deep, demonstrable experience in designing and implementing SIAM models in complex, global environments. Proven track record of leading large-scale, complex transformation programs end-to-end. Expert ability to engage and influence C-level and senior stakeholders . Strong working knowledge of ITSM/ESM platforms (e.g., ServiceNow, BMC) capabilities and integrations. Certifications Mandatory: ITIL 4 Managing Professional (MP) or ITIL 4 Strategic Leader (SL) (or ITIL v3 Expert). Highly Desirable: SIAM Professional or SIAM Foundation . Project Management Professional ( PMP ). COBIT or Lean/Six Sigma certification.

  • Robotic Process Automation Consultant

    4 days ago

    bangalore district, India VARITE INC Full time

    Job Posting Title:Chatbot Conversational AI Engineer Description: Work Location : Only Bangalore , candidate must report to client Site Exp : 5 – 8 Years Start date -Immediate -15 days joiners only. Shift Timing : Expect some overlap with NY / EST time zone Remote / Hybrid : Hybrid 3 days per week in client office Primary Skill: - Strong knowledge of...

  • Process Consultant

    1 day ago

    bangalore, India Cognizant Full time

    SIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...

  • Process Consultant

    2 days ago

    Bangalore, India Cognizant Full time

    SIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance - Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). - Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. - Develop the long-term ITSM/SIAM strategy aligned with business...

  • Technical Voice Process Consultant

    1 week ago

    bangalore district, India HGS Full time

    JOB DESCRIPTON Position Summary Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer...

  • PLM Process Consultant

    7 days ago

    Bangalore, India Tata Technologies Full time

    Business Process Modelling, PLM Consultant, Process mapping , Responsible for capturing stakeholder requirements, mapping 'As-Is' and 'To-Be' process , Blue Printing, understanding of PLM tools , As is To be, End to End plm understanding Additional- Business Process Modeling & Design

  • PLM Process Consultant

    6 days ago

    bangalore, India Tata Technologies Full time

    Business Process Modelling, PLM Consultant, Process mapping , Responsible for capturing stakeholder requirements, mapping 'As-Is' and 'To-Be' process , Blue Printing, understanding of PLM tools , As is To be, End to End plm understanding Additional- Business Process Modeling & Design

  • Process Consultant

    2 days ago

    bangalore, India Cognizant Full time

    SIAM/ITSM Process Consultant Roles & ResponsibilitiesStrategic Design & GovernanceLead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management).Act as the organization's SME for ITSM process design across a multi-vendor ecosystem.Develop the long-term ITSM/SIAM strategy aligned with business objectives and...

  • Process Consultant

    6 hours ago

    bangalore, India The HIRD Full time

    HI Candidate! Position Summary We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewards—exclusively through live chat platforms. The ideal candidate should have strong written...

  • Process Consultant

    2 days ago

    Bangalore Urban, India Cognizant Full time

    SIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...

  • Process Consultant

    2 days ago

    Bangalore Division, India Cognizant Full time

    SIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...