Customer Support Specialist
3 days ago
Key Responsibilities :
Provide comprehensive customer support through voice, email, and chat channels, demonstrating proficiency in both German (minimum B2 level) and English.
Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.
Conduct quality audits of agent interactions and ensure compliance with QA standards.
Support new process rollouts by creating training materials, triage documents, and FAQs.
Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.
Collaborate with internal teams to address issues from detractor and low-rated cases.
Maintain and update training documents and process articles regularly.
Assist in preparing monthly performance summaries for business reviews.
Participate in regular calibration sessions with internal QA teams.
Requirements:
~ Minimum education: Graduate degree in any discipline.
~1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.
~ Proficiency in German (minimum B2 level) and strong English communication skills.
~ Solid understanding of customer experience metrics like NPS, CSAT, AHT.
~ Experience in preparing training materials and quality guidelines.
~ Analytical mindset with the ability to derive insights from customer feedback and performance data.
~ Strong interpersonal skills with the ability to multitask and prioritize effectively.
-
Bangalore, Karnataka, India Customer Support Executive Full time- Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...
-
Customer Support Specialist
4 days ago
Bangalore, Karnataka, India Future role Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services Customer Support Specialist responsibilities include resolving customer queries recommending solutions and guiding product users through features and functionalities To be successful in this role you should be an excellent...
-
Customer Support Specialist
6 days ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
-
Customer Support Specialist
6 days ago
bangalore, India Servify Full timePosition Summary:We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and...
-
Customer Support Specialist
14 hours ago
Bangalore, India Servify Full timePosition Summary: We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice,...
-
Customer Support Specialist
2 weeks ago
Pune, Bengaluru / Bangalore, Chennai, India beBeeKnowledge Full time ₹ 1,50,000 - ₹ 28,00,000Customer Support SpecialistWe are seeking a skilled and experienced Customer Support Specialist to join our team. As a key member of our customer-facing team, you will play a vital role in providing exceptional support to our clients.Job Description:This role involves working closely with internal stakeholders to resolve complex technical issues.You will be...
-
Customer support specialist
1 day ago
Bangalore, India Skill Veda Full timeJob Role: Customer Support Specialist Location: Bengaluru Compensation: 5.5-7 LPA (Including PF and PGDM monthly fees of INR 6,666) Shift timings: Rotational Shifts Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional spoken and written English communication • You...
-
Sales Support Specialist
2 days ago
Bangalore, India ABB Full timeAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Sales Support...
-
Customer Support Specialist
7 days ago
Bangalore, India Skill Veda Full time € 6,666Job Role: Customer Support Specialist Location: Bengaluru Compensation: 5.5-7LPA (Including PF and PGDM monthly fees of INR 6,666) Shift timings: Rotational Shifts Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional spoken and written English communication ...
-
Customer Support Specialist
6 days ago
Bangalore, India Skill Veda Full timeJob Role: Customer Support Specialist Location: Bengaluru Compensation: 5.5-7LPA (Including PF and PGDM monthly fees of INR 6,666) Shift timings: Rotational Shifts Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional spoken and written English communication ...
