Team Lead
4 weeks ago
ABOUT US
Livspace is Asiaʼs largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and
contractors to enable an eCommerce-like trusted, and predictable experience.
The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-
like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.
The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including - Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag,
Vijayawada.
Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.
The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspaceʼs leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.
Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Groupʼs Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more
information, please visit: "
Roles and Responsibilities
- Proven work experience as a IT team lead.
- Manager 6 - 8 IT staff and more than 10 locations.
- Hands-on experience with Windows/Mac OS environments
- Good understanding of computer systems, mobile devices another tech products
- Knowledge and understanding of Networking Infra like LAN ,WAN Firewall, Switches etc.
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal,
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support and as a escalation point for business teams.
- Liaise with vendors and other IT personnel for problem resolution"
- IT Asset management | Asset planning, requisition, issuance, and recovery.
- IT Software management installation and license management.
- Implementation of IT policies across the offices.
- Access Rights Management | Role based access to systems, password management
- Remote IT Support provide either via phone, email or chat, until they’ve solved a technical issue.
- IT Security Apparatus | EDR implementation and management, MDM, DLP.
- Data maintenance of IT spends (Capex and Opex)
- Prepare accurate and timely reports
- Asset Management: Need to ensure all the IT assets are maintained properly, tagged and maintained.
- Ensure that appropriate documentation and schedules are maintained for
- hardware, software licenses and consumables
- Assist with onboarding/off-boarding formality of users
- Vendor Management: To ensure log the complaint about repaired laptop
- Dell/Lenovo/HP/AMC vendor
- Multiple small offices and visit them if required.
- Respond and resolve escalated incidents, problems or outages and accurately report and document solutions
- Problem determination and resolution within SLA's
- Assigns and coordinates workload based on project priorities.
- Participate in hiring, training, assignment, and termination actions for direct reports
- Deploy process and systems to new sales office locations
- Work with vendors and IT staffs to ensure that hardware and Network are kept up to date and are meeting the needs of the business.
- Manage AD server, MDM tools.
- Ensure daily stand up and EOD meetings are conducted on all Mon-Sat.
- Support on Week ends on emergency basis and co-ordinate with vendor/Staff
- Capacity to work with diverse people at all levels in an organization
- Able to manage effectively a number of competing priorities
- Excellent planning and time management skills
- Assessing current methods and recommending improvements
Qualifications
- Bachelors/master s degree in Computer Science or Engineering
- Minimum 6-8 years of experience
Skills
- CCNA, MacOS, Networking, Tools, Troubleshooting and Diagnostics, Asset management.
- Level 3 Support.. Leading a team of 6 plus staff and manage 10 plus remote locations.
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