Senior IT Support Specialist

4 weeks ago

bangalore, India Advanced Sterilization Products Full time

Office Address: #16 Salarpuria Premia (Opp. Cessna Business Park), Sarjapur Outer Ring Road (ORR), Bangalore 560103We are seeking an experienced IT Support Specialist to enhance our team, focusing on our ASP ACCESS™ Technology. This critical role supports the integration of ASP’s advanced sterilization and disinfection systems with healthcare servers and tracking systems through smart information-sharing technology. The ideal candidate will possess a deep understanding of IT principles, remote support capabilities, Linux systems, networking, VPNs, firewall configurations, and security protocols. Responsibilities include troubleshooting complex issues, managing incident tickets, conducting root cause analyses, and providing desktop support to maintain seamless IT operations. This role will have some level of responsibilities to providing guidance to the support team, maintaining their support schedules, and monitoring service levels.Duties and ResponsibilitiesLinux Operating Systems and Desktop Support: Offer expert-level remote support for Linux operating systems and desktops. Diagnose and resolve issues related to software, hardware, and configurations using remote tools and technologies.VPN Issues and Support: Manage and support VPN access for remote users, troubleshoot connectivity issues, and ensure secure and stable VPN operations.Firewall Understanding and Configuration: Understand and configure firewalls to ensure network security. Manage firewall settings to optimize performance and security.Root Cause Analysis: Perform detailed root cause analysis for recurring or significant incidents. Implement preventive measures to reduce future occurrences.User and Password Management: Manage user accounts and password policies. Assist users with password resets and account access issues.Basic Network Troubleshooting: Diagnose and resolve basic network issues related to TCP/IP, DNS, DHCP, and other networking protocols. Ensure reliable network connectivity for all users.Software Upgrade: Manage and support all software patches release and update.IT Security: Understanding of latest cyber security policies.Incident Ticket Management: Efficiently manage and prioritize incident tickets. Ensure timely resolution of issues and communicate effectively with stakeholders throughout the process.Service Case Management: Effectively and efficiently document processes, manage all assigned OneAPS cases and ensure timely closure of assigned cases.Customer Service Excellence: Deliver outstanding customer service, maintain professionalism, and ensure customer satisfaction in every interaction. Effective Remote Communication: Maintain clear and effective communication with users and team members, providing remote support and guidance to resolve issues swiftly and satisfactorily.User Training and Documentation: Develop and provide training materials for end-users on the proper use of ASP ACCESS™ Technology. Create and maintain comprehensive documentation on system configurations and troubleshooting procedures. New data station will continue to be on Linux platform or possibility of moving onto Windows platform?QualificationsBachelor’s Degree or aboveMinimum of 7+ years’ experience in similar role supporting IT systemsMedical Device industry or medical field is a plusProven experience in IT support, with a strong focus on Linux, networking, and security.In-depth knowledge of Linux operating systems, desktop environments, and troubleshooting techniques.Experience with VPN setup, troubleshooting, and management.Understanding of firewalls, including configuration and management.Familiarity with incident ticket management systems and processes.Familiarity with SalesForce (SFDC) service delivery system.Ability to conduct thorough root cause analysis and implement effective solutions.Strong analytical and problem-solving skills, with a keen attention to detail.Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.Relevant certifications (e.g., CompTIA A+, Network+, Linux+, Security+) are preferred.A degree in Information Technology, Computer Science, or a related field is advantageous.Ability to work effectively in a fast-paced and dynamic environment.Ability to determine support needs and train end-users.Experience in documenting processes and monitoring performance metrics.Some level of people management experience.

  • Senior Technical Support Specialist

    4 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior technical support specialist

    4 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior technical support specialist

    3 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    4 weeks ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior IT Automation Specialist

    2 weeks ago

    Bangalore, India SOA IT Solutions Pvt Ltd Full time

    Job Title: Senior IT Automation SpecialistDescription:We are seeking a highly skilled Senior IT Automation Specialist to join our team at SOA IT Solutions Pvt Ltd.Key Responsibilities:Design and develop RPA solutions using UiPath tools, including Robots, Studio, and Orchestrator.Collaborate with business analysts to understand and interpret...

  • Senior Technical Support Specialist

    4 weeks ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    4 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    1 month ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    3 weeks ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    3 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Cloud Data Governance Specialist

    2 weeks ago

    Bangalore, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Cloud Data Governance SpecialistAt Cloud Analogy CRM Specialist Limited, we are seeking a highly skilled Cloud Data Governance Specialist to join our team. As a key member of our data management team, you will be responsible for supporting the global deployment of Data Quality (DQ) solutions for various clients, accounts, and business lines. Your primary...

  • Senior Technical Support Specialist

    1 month ago

    Bangalore Urban, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    1 month ago

    Bangalore Urban, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior .NET Infrastructure Support Specialist

    2 weeks ago

    Bangalore/Chennai/Hyderabad, India VDart Software Services Full time

    Job Title: Senior .NET Infrastructure Support SpecialistKey Responsibilities:Provide technical support for .NET applications with a strong focus on infrastructure and deployment.Collaborate with the development team to resolve high-priority incidents and ensure smooth service delivery.Develop and maintain technical documentation to support design, fixes, and...

  • Cloud Data Quality Specialist

    2 weeks ago

    Bangalore, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Data Quality Developer Job DescriptionJob Title: Cloud Data Quality DeveloperAbout the Role:At Cloud Analogy CRM Specialist Limited, we're seeking an experienced Data Quality Developer to join our team. As a key member of our data quality team, you'll play a crucial role in ensuring the accuracy and reliability of our data.Responsibilities:- Develop new data...

  • Senior Information Technology Support Engineer

    3 weeks ago

    bangalore, India IT Skylight Full time

    Job Title: Senior IT Support EngineerPlease read the following requirements carefully. We will not reply if you do NOT meet the following criteria:Office 365 Administrator console experience - Minimum 4 to 5 years experienceExam AZ-104EXAM- AZ-900 certificateAzure Active DirectoryWindows serverMCSE certificate 2019 and aboveDesktop Support experience:...

  • Senior information technology support engineer

    3 weeks ago

    Bangalore, India IT Skylight Full time

    Job Title: Senior IT Support Engineer Please read the following requirements carefully. We will not reply if you do NOT meet the following criteria: Office 365 Administrator console experience - Minimum 4 to 5 years experience Exam AZ-104 EXAM- AZ-900 certificate Azure Active Directory Windows server MCSE certificate 2019 and above Desktop Support...

  • Senior Information Technology Support Engineer

    3 weeks ago

    Bangalore, India IT Skylight Full time

    Job Title: Senior IT Support Engineer Please read the following requirements carefully. We will not reply if you do NOT meet the following criteria: Office 365 Administrator console experience - Minimum 4 to 5 years experience Exam AZ-104 EXAM- AZ-900 certificate Azure Active Directory Windows server MCSE certificate 2019 and above Desktop Support...

  • Senior Information Technology Support Engineer

    1 week ago

    bangalore, India IT Skylight Full time

    Job Title: Senior IT Support EngineerPlease read the following requirements carefully.We will not reply if you do NOT meet the following criteria:- Office 365 Administrator console experience - Minimum 4 to 5 years experience- Exam AZ-104- EXAM- AZ-900 certificate- Azure Active Directory- Windows server- MCSE certificate 2019 and above- Desktop Support...

  • Senior Technical Specialist

    4 weeks ago

    Chennai/Bangalore, India WPP MARKETING COMMUNICATIONS INDIA PRIVATE LIMITED Full time

    Job Title: Senior Technical SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Specialist to join our team at WPP MARKETING COMMUNICATIONS INDIA PRIVATE LIMITED. As a Senior Technical Specialist, you will be responsible for providing IDAM consultancy services, 3rd line technical support, directory onboarding, application integration,...