Senior information technology support engineer
2 months ago
Job Title: Senior IT Support Engineer Please read the following requirements carefully.
We will not reply if you do NOT meet the following criteria: Office 365 Administrator console experience - Minimum 4 to 5 years experience Exam AZ-104 EXAM- AZ-900 certificate Azure Active Directory Windows server MCSE certificate 2019 and above Desktop Support experience: Minimum of 7 years Work from Home Shift: Available during UK hours and must be flexible working any hours (9:00 am to 5:30 pm) Monday to Friday and on-call on Weekend (Saturday and Sunday) Please only apply if you meet the following: On-call and rota hours (day, night shifts, and weekend cover)12+ years of experience in L1, L2, and L3 desktop support or IT support Office 365 Admin portal experience of 4 to 5 years Exam certifications AZ-104 and AZ-900 Experience in a helpdesk environment or IT solutions MCSE certification: 2019 or above Subject matter expertise in Azure, Office 365 administration, Intune, Power Shell, and Microsoft Defender endpoint security Degree qualified Strong troubleshooting skills Ability to work independently and think outside the box to resolve issues Proficient in spoken and written English Available during UK hours and flexible to work any hour (1:00 am to 9:30 am) Own a laptop and a reliable internet connection Ability to invoice for work monthly and receive payment via bank transfer The day-to-day duties will include telephone, email and remote support.
You should have a minimum of 12+ years of experience in IT and it will be advantageous if you have worked for an IT solution company in the past.
Provide telephone, email, and remote support Minimum of 12 years of experience in IT; experience in an IT solutions company is advantageous Provide professional and efficient 1st, 2nd, and 3rd line technical support while maintaining a high degree of customer service Take ownership of user problems, perform technical diagnoses, and resolve issues either remotely or on-site Work in a helpdesk environment Support Windows 7, 10, and 11 Troubleshoot Office 365 issues Support Microsoft Azure Provide desktop support, installation, and maintenance Network troubleshooting (firewall, router, and switch knowledge and experience) Knowledge of Windows Server 2012 to 2022 Knowledge of Active Directory, DHCP, DNS, Office 365, and general troubleshooting Basic knowledge of MS Exchange Support and install MS Office, antivirus, and other applications Hands-on experience with user administration and management (AD, O365, VMWare, etc.) Willingness to work on desktop issues in a domain environment Provide Office 365 services and support General networking and troubleshooting skills Document calls in the call logging system Attention to detail On-call availability The ideal candidate should be technically competent, motivated and capable of communicating with clients in plain English both verbal and written as well as technically.
We will provide you with a hosted telephone.
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