Technical support engineer

2 months ago

Pune, India Ansys Full time
Summary / Role Purpose
Join the Ansys Customer Excellence (ACE) team to support our customers in a new and innovative way. The landscape of customer support and learning experience is fast changing, and you will be at the forefront of this change focusing on developing and deploying solutions for our customers. The ACE team is in continuous pursuit of operating with utmost efficiency and identifies AI as one of the new paradigm shifts. In this role, you will use your engineering knowledge and the power of Gen AI to streamline and accelerate AI transformation of technical support and learning and development within the ACE team. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and impact on the success of our customers and Ansys.
Key Duties and Responsibilities
Apply engineering expertise and knowledge of simulation techniques to develop knowledge data related to Ansys Optics products that can be consumed by Large Language Models (LLMs).
Identify gaps in existing knowledge and work with multiple subject matter experts to fill these gaps.
Work with internal & external databases to develop data pipelines for developing AI models.
Develop technical expertise in both Ansys Optics products and state-of-the-art Gen AI technologies that are appropriate for technical support, learning and development.
Follow legal and enterprise level data governance policies while handling any data.
Fully document all data workflows developed towards AI powered applications and present them to the Data audit teams.
Participate in other strategic team and company initiatives, as needed.
Be agile and open to new responsibilities. This is a very fast paced role requiring a “try often, fail fast” kind of mindset.
Minimum Education/Certification Requirements and Experience
Bachelor’s degree in Physics, Optics, Photonics, Opto-Electronics, Electrical Engineering or related field.
Knowledge of the fundamentals of optical and photonics physics.
Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages.
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
Strong organizational and time management skills, possesses a sense of urgency.
Preferred Qualifications and Skills
Preferred education and years of professional experience in an engineering software environment: MS+0.
Knowledge of the use of commercial or in-house Optical Simulation software.
Proficiency in Python scripting and knowledge of the basics of machine learning would be a plus.
Ability to work independently with minimal supervision, as well as with others in a diverse team environment.
Demonstrated ability to manage multiple projects and to communicate effectively.
Ability to travel domestically up to 10% of the time.

  • Hawaii Tech Support | Helpdesk Engineer

    2 weeks ago

    Pune, India Hawaii Tech Support Full time

    Company Overview:Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii’s economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships.Position Summary:We are looking for a proactive Helpdesk Engineer to deliver...

  • Hawaii Tech Support | Helpdesk Engineer

    2 days ago

    pune, India Hawaii Tech Support Full time

    Company Overview: Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii’s economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships.Position Summary: We are looking for a proactive Helpdesk Engineer to...

  • Hawaii Tech Support | Helpdesk Engineer

    2 days ago

    pune, India Hawaii Tech Support Full time

    Company Overview: Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii’s economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships. Position Summary: We are looking for a proactive Helpdesk Engineer to...

  • Hawaii Tech Support | Helpdesk Engineer

    2 weeks ago

    pune, India Hawaii Tech Support Full time

    Company Overview: Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii’s economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships.Position Summary: We are looking for a proactive Helpdesk Engineer to deliver...

  • Technical Support Engineer

    3 weeks ago

    Pune, Maharashtra, India Grand View Research Full time

    About the Role:We are looking for a skilled Technical Support Engineer to provide technical support and troubleshooting services for our IT infrastructure. As a Technical Support Engineer, you will be responsible for resolving technical issues related to hardware, software, and network equipment.Responsibilities include:Providing technical support via phone,...

  • Technical Lead

    1 month ago

    Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    We are seeking an experienced Technical Lead to join our team at SGS Technical Services Pvt. Ltd. in Pune. This is a fantastic opportunity for a seasoned professional to lead our software engineering efforts and drive innovation.About the RoleThis is a challenging role that requires strong leadership skills, technical expertise, and experience in managing...

  • Desktop Support Engineer

    6 days ago

    Pune, India Prabha Tek Vision - IT Support and Service Providers Full time

    Company Description Prabha Tek Vision IT Services specializes in providing IT solutions to businesses, offering services such as network installation, cybersecurity, cloud computing, and IT consulting. With a focus on customer satisfaction and technical expertise, Prabha Tek Vision is dedicated to helping businesses succeed in the digital age. Role...

  • Desktop Support Engineer

    5 days ago

    Pune, India Prabha Tek Vision - IT Support and Service Providers Full time

    Company Description Prabha Tek Vision IT Services specializes in providing IT solutions to businesses, offering services such as network installation, cybersecurity, cloud computing, and IT consulting. With a focus on customer satisfaction and technical expertise, Prabha Tek Vision is dedicated to helping businesses succeed in the digital age. Role...

  • Desktop Support Engineer

    5 days ago

    Pune, India Prabha Tek Vision - IT Support and Service Providers Full time

    Company Description Prabha Tek Vision IT Services specializes in providing IT solutions to businesses, offering services such as network installation, cybersecurity, cloud computing, and IT consulting. With a focus on customer satisfaction and technical expertise, Prabha Tek Vision is dedicated to helping businesses succeed in the digital age. Role...

  • Technical support engineer

    2 days ago

    Pune, India Avalara Full time

    OverviewA technical support engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has...

  • Technical Support Engineer

    6 days ago

    Pune, India Avalara Full time

    OverviewA technical support engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has...

  • Technical Support Engineer

    2 months ago

    Pune, India Geminus Tech Full time

    Job Description: Tier 1 Support Engineer/LeadKey responsibilities:Continuous 24/7 tickets monitoring and alertingLogging production errors in the company’s ticketing systemInvestigating and analyzing production issuesNotifying customers as necessaryRestoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating...

  • Technical support engineer

    1 month ago

    Pune, India Geminus Tech Full time

    Job Description: Tier 1 Support Engineer/Lead Key responsibilities: Continuous 24/7 tickets monitoring and alerting Logging production errors in the company’s ticketing system Investigating and analyzing production issues Notifying customers as necessary Restoring the system to an operational state when applicable, gathering data for Tier...

  • Technical Support Engineer

    3 weeks ago

    Pune, Maharashtra, India TQuanta Technologies Pvt. Ltd. Full time

    TQuanta Technologies Pvt. Ltd. is seeking an experienced Technical Support Engineer to join our team!Job SummaryThis is a full-time position that requires a strong understanding of IT service management principles and practices, as well as excellent communication and technical skills. You will be responsible for providing technical support and guidance to...

  • Technical Support Engineer

    2 months ago

    pune, India Geminus Tech Full time

    Job Description: Tier 1 Support Engineer/LeadKey responsibilities:Continuous 24/7 tickets monitoring and alertingLogging production errors in the company’s ticketing systemInvestigating and analyzing production issuesNotifying customers as necessaryRestoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating...

  • Technical support engineer

    2 months ago

    Pune, India Geminus Tech Full time

    Job Description: Tier 1 Support Engineer/LeadKey responsibilities:Continuous 24/7 tickets monitoring and alertingLogging production errors in the company’s ticketing systemInvestigating and analyzing production issuesNotifying customers as necessaryRestoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating...

  • Technical Support Engineer

    2 days ago

    Pune, India Zycus Full time

    Roles & Responsibilities:1) Answer accurately all of the product related questions that a customer has2) Demonstrate & guide the functionality to the Customers3) Resolve Customers’ technical queries & complaints by coordinating with multiple internal Teams within SLAThe Product Technical Analysts (PTA) has an expert product knowledge, and his/her expertise...

  • Avalara | Technical Support Engineer

    3 days ago

    pune, India Avalara Full time

    OverviewA technical support engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has...

  • Prabha Tek Vision

    5 days ago

    Pune, India Prabha Tek Vision - IT Support and Service Providers Full time

    Company DescriptionPrabha Tek Vision IT Services specializes in providing IT solutions to businesses, offering services such as network installation, cybersecurity, cloud computing, and IT consulting. With a focus on customer satisfaction and technical expertise, Prabha Tek Vision is dedicated to helping businesses succeed in the digital age.Role...

  • Technical Support Engineer

    2 months ago

    Pune, India Geminus Tech Full time

    Job Description: Tier 1 Support Engineer/LeadKey responsibilities:Continuous 24/7 tickets monitoring and alertingLogging production errors in the company’s ticketing systemInvestigating and analyzing production issuesNotifying customers as necessaryRestoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating...