Front Office Executive

2 weeks ago


gurgaon, India RSPL Group Full time
Job Title: Front Office Executive / Front Desk Associate
Reports To: (Manager/Supervisor/Team Lead)
Location: Gurugram
Job Summary
The Front Office Executive plays a critical role in ensuring exceptional customer service and acting as the first point of contact for clients, visitors, and customers. This role involves managing day-to-day operations of the front office, including greeting visitors, managing appointments, handling inquiries, and providing administrative support to ensure smooth business operations.
Key Responsibilities
-Customer Service and Client Interaction
Greet clients, visitors, and guests in a professional and friendly manner.
Answer phone calls, respond to emails, and address customer inquiries or requests promptly.
Provide information about products/services, company policies, and procedures.
Handle any customer complaints or issues, ensuring they are resolved or escalated as appropriate.
-Front Desk Operations
Manage the reception area, ensuring it is clean, organized, and welcoming.
Monitor and direct visitors, ensuring they sign in and follow security protocols.
Schedule and confirm appointments, meetings, or events.
Handle incoming and outgoing mail, packages, and deliveries.
-Administrative Support
Assist with general office duties such as filing, photocopying, and maintaining office supplies.
Manage office calendars, coordinate meeting schedules, and book conference rooms.
Process office invoices, prepare reports, and maintain databases or records.
Coordinate travel arrangements for senior staff (if applicable).
Qualifications & Skills
Education : High school diploma or equivalent required; bachelor's degree in business, Hospitality, or related field preferred.
Experience :
1-3 years of experience in a front office, customer service, or administrative role.
Experience in a relevant industry (banking, finance, hospitality, etc.) is a plus.
Skills :
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
Professional appearance and demeanor.
Ability to handle challenging situations with tact and diplomacy.
Familiarity with office equipment (phones, printers, fax machines).
Language : Fluency in (language(s) as required for the role).

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