Senior Customer Success Specialist

3 weeks ago


delhi, India Dreamtime Learning Full time
Dreamtime Leaning Hiring " Sr Customer Success/ Parent Support ( IC and Team Handling role )" for Remote
Interested candidates can share your CV to or you can reach me 9966099521
Calling experience is Mandatory
Work Location : Remote / Hyderabad
Monday to Saturday Working days ( 9.45am to 6.45pm working hours)
Immediate joiners required
Zoho desk added advantage
Position: 2
Location: Remote
Pay: upto 7lpa
Minimum Experience: 4 Years
Education industry preferred
We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students.
Our clientele consists of parents of students from India and abroad who study with us. Key duties of this role include:
Collection of fee Payment
Upselling coursers ( 3rd language ).
Collaborating with academic, admissions, technology, sales, and operations teams to successfully on-board all students and parents into Dreamtime Learning School.
Utilizing Zoho and other automation tools to establish high-performance support systems for error-free student on-boarding.
Working closely with the Content and Training Team to create and execute training modules for parents and students orientation.
Coordinating with the logistics team to ensure the timely delivery of student kits in India and abroad.
Communicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs.
Preparing reports and documents as required periodically.
Performing any other duties and responsibilities assigned as needed.
Qualifications:
Minimum Requirements:
Experience managing a team of customer support professionals across India. International experience is a plus.
Expertise in all aspects of customer support, coupled with a drive to achieve business goals.
Proficiency in using Zoho One and other relevant tools is advantageous.
Ability to collaborate with cross-functional teams.
Proven track record of delivering excellent customer support while maintaining a customer-centric mindset and exceeding company expectations.
Personal Attributes:
Highly motivated and committed to taking ownership and demonstrating passion for the role
Excellent interpersonal and communication skills
Strong analytical skills and proficiency with systems
Outstanding management skills when working with virtual teams
Superb problem-solving abilities and communication skills
Empathy and a customer-centric mindset focused on student success
Certification in communication, persuasion, storytelling, or similar fields is an added advantage.
Job Type: Full-time
*Speak with the employer* +91 9966099521

  • Delhi, India V-Rich Natural Products Full time

    Company DescriptionV-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic Customer...


  • delhi, India Kasplo Full time

    As a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...


  • Delhi, Delhi, India V-Rich Natural Products Full time

    Role OverviewV-Rich Natural Products is a leading company in the dairy and natural products industry, dedicated to delivering high-quality, pure, and natural food products to families. Our commitment to ensuring adulteration-free products has earned the trust of numerous parents who prioritize their children's well-being.We are seeking a skilled Customer...


  • Delhi, India Kasplo Full time

    As a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...


  • Delhi, Delhi, India Cleartax Full time

    About Clear:We are India's leading fintech SaaS platform, serving 3K+ enterprises, 6L+ SMEs, and 5M+ individuals with our ITR, GST, e-Invoicing products, and more. Our decade-long journey has been transforming, with a strong team of 1000+ members and a Series C-funded startup.We are looking for individuals with perspectives to join our team as an Engagement...


  • Delhi, Delhi, India Zoconut Full time

    About ZoconutWe're a mission-driven company dedicated to democratizing quality healthcare by empowering wellness professionals to build a global online presence efficiently.Our vision is to create a capital-efficient, large profitable business that achieves our mission while providing a great work-life balance for our team members.We prioritize employee...


  • Delhi, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Skills RequiredMust have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba1. Communication and interpersonal skills2. Problem-solving and analytical thinking3. Product...


  • Delhi, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with Bay OneResponsibilities:Skills RequiredMust have CSM experience in technology industry with tools similar to Jira, SFDC, Service Now, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, AribaCommunication and interpersonal skillsProblem-solving and analytical thinkingProduct...


  • Delhi, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Skills RequiredMust have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, AribaCommunication and interpersonal skillsProblem-solving and analytical thinkingProduct...


  • Delhi, Delhi, India Artos Software Full time

    Customer Success SpecialistAt Artos Software, we're on a mission to solve problems for e-commerce merchants with simple but powerful applications & tools. Our team of 10 experienced founders and engineers is looking for a strong candidate to join us as a Technical Support Specialist. You'll work closely with us to help customers succeed with our products,...


  • Delhi, Delhi, India Apna Full time

    About the TeamThe Enterprise business unit at Apna plays a pivotal role in maintaining network effect on our job marketplace by promoting candidate retention and attracting more candidates. This is achieved through strategic guidance to growth and product development.About the RoleWe are seeking an Enterprise Client Success Specialist to provide support,...


  • Delhi, Delhi, India Artos Software Full time

    Technical Support Specialist Role OverviewAt Artos Software, we're on a mission to solve problems for e-commerce merchants with simple yet powerful applications & tools. As a Technical Support Specialist, you'll work closely with our experienced founders and engineers to help customers succeed with our products, ensuring they have the best possible...


  • Delhi, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with...


  • Delhi, Delhi, India Cvent Full time

    **Job Title:** Senior Customer Success Data Analyst**Company Overview:Cvent is a leading event management platform that enables companies to create, manage, and market events worldwide. We are seeking an experienced Senior Customer Success Data Analyst to join our Analytics team in the United States.**Estimated Salary Range:** $110,000 - $140,000 per...


  • Delhi, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.- Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally...


  • delhi, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with...


  • Delhi, Delhi, India Energeate Business Solutions Full time

    About Energeate Business SolutionsEnergeate Business Solutions is a boutique management consulting organization that helps customers worldwide with their India strategy. We leverage the unique advantages that India provides for businesses to be leaders in their own space.We assist organizations end-to-end, from choosing the location, setting up the office,...


  • Delhi, India Appreciate Full time

    Job Title: Senior Customer Success ManagerLocation: Remote & Extensive Travel to Partner sitesAbout Appreciate:Appreciate is a pioneering B2B Fintech Infra firm focused on helping firms in the financial services/fintech space deliver solutions to their customers better, smarter & increase LTV.Appreciate products fall under the following...


  • Delhi, Delhi, India Energeate Business Solutions Full time

    About Energeate Business SolutionsEnergeate Business Solutions Pvt Ltd is a boutique management consulting organization that helps customers worldwide with their India strategy. Global organizations leverage the unique advantages that India provides for businesses to be leaders in their own space.Job DescriptionThis role requires delivering high-level...


  • Delhi, India InOrg Global Full time

    About InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...