Client Services Representative

1 week ago

Gurgaon, India NIIT Full time

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.

Link for our website:

NIIT is hiring for AM_Client Services role. (Client Executive)

Experience : 4 to 6 yrs only

Skills : Client servicing, training administration, handling escalations, excellent communications, international process exposure, good in Excel & PowerPoint.

Shift : Must be comfortable with rotational shift including night/early morning shifts

Location : Gurgaon sector 34.

Both side transportation facility for hiring zone areas.

Interested ones, please share your cv at

A AMCS is the single point of contact for interacting with customer stakeholder/ manager for a defined region/ program. He/She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.

Responsibilities :

· The resource will work in coordination with NIIT Client Executives and business focal points.

· Regular engagement with Business Units & key stakeholders to drive continuous improvements and ensure smooth launch of new learning events in their respective portfolios.

· High familiarity and a global view of the portfolio will enable the resource to identify opportunities for continuous improvements. Also, deeper engagement with business stakeholders will enable them to initiate optimization projects.

· Resource will be responsible for addressing all feedback received for managed events, conduct root cause analysis and share the immediate and long-term fixes with the business.

· Resource will be responsible for setting-up regular reviews with the business focal points to share with them updates on their portfolios.

· DRC will be responsible for ensuring that the Program Guides (PGs) and Operational Guidance Notes (OGNs) are always updated.

· Will support regional Client Executives in managing the GO/NO-GO decisions for respective course items. Also, they will provide additional onsite support to operations teams on need basis.

· Will be responsible for educating & guiding services requestors on value of using Learning services and on how to use the processes & systems.

· Will help and guide the requestors on scheduling the session and also contribute to the annual forecasting activity to ensure planned courses are accurately projected and project is delivered on-time.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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