Customer Services Team Leader

2 days ago

Mumbai, India Criniti's Management Services LLP Full time
Company Description We seek a dynamic and customer-oriented individual to join our call centre team. As an inbound call centre candidate, you will handle incoming customer calls, answer queries, and ensure customer satisfaction with our products and services. 

About Our Client: Our client is a renowned restaurant group in Australia, operating 9 locations nationwide. Established in 2003, they specialize in serving authentic Italian cuisine, offering a menu that features exclusive signature dishes available only at their restaurants. With a steadfast commitment to quality and tradition, they have earned a distinguished reputation as a leader in the Italian dining industry. 

Manage incoming calls, emails, and WhatsApp messages from customers, efficiently handling booking requests.
Monitor email and WhatsApp communication channels to ensure no inquiries or complaints are overlooked.
Provide detailed product and service information to customers.
Handle customer complaints professionally and work toward resolutions.
Escalate complex complaints or issues to the appropriate department or personnel as needed.
Maintain exceptional customer service standards during every interaction.

Mode - Work from Office  

Prior experience in a call centre or customer service.
Availability to work flexible hours, including late night shift, early morning, and weekends, as required. 
Proficiency in using basic computer applications like web applications, Excel, PowerPoint, etc.
Immediate joiner would be preferred.

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