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Senior account manager

1 month ago

Gurgaon, India Cog Culture Full time
Role Name: Senior Account Manager
Summary: As Senior Account Manager, you will be responsible for managing client relationships, understanding their needs, and ensuring client satisfaction. Your day-to-day tasks will include communicating with clients, coordinating projects, addressing client inquiries, and identifying new business opportunities.
Responsibilities:
Customer-centric: Must seek, process and execute client requests and product orders.
Go to Person - Must have all answers to queries regarding products/ services, and processes and if required direct them to the account manager.
Pro at Functionality: Must assist clients in using the products and services and keep them updated about new features launched.
Coordinator: Must coordinate with internal teams to ensure timely fulfilment of product orders/ services
Maintain trackers, and reports for client interaction, product/ service usage, etc.
Collect feedback and resolve client complaints.
Qualifications:
Proven work experience as an Account Executive, Account Manager, or in a similar client-servicing role
Excellent communication and interpersonal skills
Strong problem-solving and negotiation abilities
Ability to build and maintain positive client relationships
Strong organizational and time management skills
Ability to work well in a team and collaborate effectively with cross-functional teams
Experience in the advertising or creative industry is a plus