ESDS Software Solution Limited | Senior System Engineer Team Lead
2 days ago
Job Summary :
We are seeking an experienced Senior System Engineer to lead a team responsible for managing Windows-based workstations. This role involves overseeing system updates, installations, backups, and security patches while troubleshooting workstation and Outlook-related issues. The candidate will also mentor and guide a team of engineers, ensuring efficient operation and support across the organization.
Key Responsibilities :
Lead and manage a team of system engineers responsible for Windows workstation management and support.
Supervise the installation, configuration, and upgrading of Windows operating systems, software, and applications on workstations.
Ensure the timely execution of system updates , security patches, and the implementation of backup strategies to safeguard data.
Oversee troubleshooting of complex technical issues, including Outlook configurations and performance problems.
Manage workstation and endpoint security by implementing antivirus software , firewalls , and other protective measures.
Proactively monitor system performance, identify areas for improvement, and implement solutions to optimize workstation operations.
Collaborate with cross-functional IT teams to ensure integration of security protocols , infrastructure updates, and network changes.
Develop and enforce standard operating procedures and best practices for system updates, installations , and issue resolution.
Provide leadership in team development , including mentoring junior engineers, conducting performance reviews, and identifying training needs.
Ensure all support activities meet defined SLAs and comply with organizational standards.
Create and maintain detailed documentation, including system configurations, processes, and issue tracking reports.
Coordinate with the HR department and management to ensure proper resource allocation and succession planning for the team.
Drive the adoption of new technologies and tools that improve workstation performance and security.
Qualifications :
Bachelor’s degree in Information Technology , Computer Science , or a related field (or equivalent experience).
8+ years of experience in managing Windows-based workstations and related infrastructure.
Proven experience in a team leadership role, with a track record of mentoring and developing engineers.
Strong technical knowledge of Windows workstation management , including system updates , security patching, and backups.
Expertise in troubleshooting Outlook and Windows system issues .
Proficient in Active Directory , Group Policy , and Windows Server environments .
Solid understanding of endpoint security , including antivirus software and security patch management.
Excellent problem-solving, decision-making, and project management skills.
Strong communication and interpersonal skills, with the ability to lead a team effectively.
Experience with ticketing systems , remote desktop support , and ITIL frameworks is a plus.
Certifications :
MCSA , MCSE , CompTIA A+ , or equivalent certifications.
Experience with cloud-based services (e.g., Microsoft 365, Azure) is highly desirable.
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