▷ 15h Left: Senior System Engineer Team Lead

2 days ago


Delhi, India ESDS Software Solution Limited Full time
Job Title: Senior System Engineer – Team Lead

Job Summary:

We are seeking an experienced Senior System Engineer to lead a team responsible for managing Windows-based workstations. This role involves overseeing system updates, installations, backups, and security patches while troubleshooting workstation and Outlook-related issues. The candidate will also mentor and guide a team of engineers, ensuring efficient operation and support across the organization.

Key Responsibilities:

- Lead and manage a team of system engineers responsible for Windows workstation management and support.- Supervise the installation, configuration, and upgrading of Windows operating systems, software, and applications on workstations.- Ensure the timely execution of system updates, security patches, and the implementation of backup strategies to safeguard data.- Oversee troubleshooting of complex technical issues, including Outlook configurations and performance problems.- Manage workstation and endpoint security by implementing antivirus software, firewalls, and other protective measures.- Proactively monitor system performance, identify areas for improvement, and implement solutions to optimize workstation operations.- Collaborate with cross-functional IT teams to ensure integration of security protocols, infrastructure updates, and network changes.- Develop and enforce standard operating procedures and best practices for system updates, installations, and issue resolution.- Provide leadership in team development, including mentoring junior engineers, conducting performance reviews, and identifying training needs.- Ensure all support activities meet defined SLAs and comply with organizational standards.- Create and maintain detailed documentation, including system configurations, processes, and issue tracking reports.- Coordinate with the HR department and management to ensure proper resource allocation and succession planning for the team.- Drive the adoption of new technologies and tools that improve workstation performance and security.-

Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).- 8+ years of experience in managing Windows-based workstations and related infrastructure.- Proven experience in a team leadership role, with a track record of mentoring and developing engineers.- Strong technical knowledge of Windows workstation management, including system updates, security patching, and backups.- Expertise in troubleshooting Outlook and Windows system issues.- Proficient in Active Directory, Group Policy, and Windows Server environments.- Solid understanding of endpoint security, including antivirus software and security patch management.- Excellent problem-solving, decision-making, and project management skills.- Strong communication and interpersonal skills, with the ability to lead a team effectively.- Experience with ticketing systems, remote desktop support, and ITIL frameworks is a plus.-

Certifications:

- MCSA, MCSE, CompTIA A+, or equivalent certifications.- Experience with cloud-based services (e.g., Microsoft 365, Azure) is highly desirable.

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