Senior Manager Customer Support

1 day ago


uttar pradesh, India Skyleaf Consultants LLP Full time

We are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions. Key Responsibilities • Serve as the primary point of contact for enterprise customers, ensuring timely resolution of support queries and escalations. • Manage hypercare support during customer onboarding and critical business phases. • Build strong, trusted relationships with enterprise customers, driving satisfaction and retention. • Analyze support issues, establish KPIs/metrics, and provide insights to improve processes and efficiency. • Collaborate closely with product, engineering, and customer success teams to resolve complex technical and functional issues. • Prepare reports, documentation, and presentations for stakeholders on customer experience and performance metrics. • Continuously identify areas for process improvements to enhance customer experience. Requirements • 5+ years of experience handling Customer Support/Customer Experience for global SaaS organizations. • Strong exposure to US and EMEA enterprise customers. • Experience in hospitality SaaS (or similar SaaS verticals) is a strong plus. • Proven ability to manage high-stakes customer relationships independently. • Excellent communication skills in English (written and verbal) with strong presentation abilities. • Analytical thinker with problem-solving skills and the ability to dive deep into multi-functional business processes. • Organized, detail-oriented, and a proactive self-starter.



  • uttar pradesh, India Skyleaf Consultants LLP Full time

    We are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions.Key Responsibilities•...


  • Noida, Uttar Pradesh, India, Ghaziabad Skyleaf Consultants LLP Full time

    We are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions.Key Responsibilities•...

  • Customer Support

    4 hours ago


    Uttar Pradesh, India Nwaresoft Full time

    Job Details fresher - Full time Total Openings - 2 Department - Customer Service Category - Customer support Sub Category - Help Desk Support Pay according - Per month Salary not disclosed - NWARESOFT PRIVATE LIMITED **Skills Required**: **Description** - Nwaresoft stands at the forefront of technology, offering a comprehensive suite of **IT...


  • Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...


  • Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support

    1 week ago


    Noida, Uttar Pradesh, India Nwaresoft Private Limited Full time

    Nwaresoft stands at the forefront of technology, offering a comprehensive suite of **IT Services, Consulting, IoT Solutions, and IT Outsourcing**. With over a decade of expertise, we specialize in **custom software development and pre-built solutions** tailored to diverse business needs. Our commitment to excellence is reflected in our meticulous development...


  • uttar pradesh, India MyOperator Full time

    About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...


  • Noida, Uttar Pradesh, India Leverage Edu Full time

    **Job description** **About the Role** As a Student Success Associate, you will be the (Point-Of-Contact) POC between the students and the internal team. If you are someone who is an active listener, can patiently resolve problems as they arise, then this role is for you. You'll work closely with a diverse group of people coming from leading MNCs such as...


  • Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be...


  • Noida, Uttar Pradesh, India Ebix Payment Services Pvt Ltd Full time

    **Job Title: Customer Support Executive** **Location**: Noida **Salary**: ₹15,000 - ₹50,000 CTC per month **Responsibilities**: - Provide accurate and timely solutions to customer problems - Utilize problem-solving skills to resolve complex customer issues - Maintain a high level of customer satisfaction and loyalty - Collaborate with internal teams...