Servicenow

2 weeks ago


Delhi, India Webologix Ltd INC Full time
Job Position: Service Now Architect
Job Type: Contract to Hire (C2 H)
Company: Webologix
Location: Remote role – (Candidate comfortable to travel to Noida whenever required)
Experience: - 10+ Years
Must have: - Service Now Architect experienced in CSM/FSM/Order Management/Network Inventory Management
Design, configure, and customize Service Now modules to optimize legal service processes such as CSM/FSM/Order Management/Network Inventory Management
Implement best practices for legal service management using Service Now, ensuring alignment with the organization's goals.
Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
Perform system testing, troubleshooting, and issue resolution during the implementation phase.
Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
Stay updated with Service Now platform advancements and legal industry trends, incorporating them into the solution design.
Provide ongoing support to end-users, addressing their queries and issues related to the Service Now platform.
Document processes, development, configurations, and solutions to create comprehensive user guides and training materials.
Proven 6+ years’ experience as a functional consultant or business analyst in legal services management.
In-depth understanding of processes and workflows within organizations.
Strong expertise in configuring and customizing the Service Now platform for legal service management.
Excellent communication and interpersonal skills.
Relevant Service Now certifications (e.g., Service Now Certified Implementation Specialist) are a plus.

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