ServiceNow Architect

2 days ago

Delhi, India Tata Consultancy Services Full time
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: ServiceNow ArchitectExperience Range: 10 – 15 YearsLocation: Bangalore / Noida / Gurgoan

Must-Have:

years of experience in ServiceNow - IT Operations Management, IT Service Management and Development.Experience in designing and developing ServiceNow solutions that include ServiceNow Scripting, workflows etc.Experience deploying and managing ServiceNow MID servers and configuring the same with the capabilities depending on type of Discovery.Troubleshooting the Discovery issues and issues related to MID Server and Instant decision making towards solution.Strong understanding of ITOM Module - Discovery, CMDB, Event Management, CSDM, Service Graph Connectors and Service Mapping.CMDB experience is must (good understanding of CI class, Reconciliation rules, normalization rules).Experience in ServiceNow integration with external systems specifically related to ITOM like Dynatrace, SCCM, Interlink BESAbility to consume multiple web services/imports and utilize their information throughout ServiceNowExperience in end to end configuration of ServiceNow Cloud Discovery (all the methods) - AWS and Azure preferredAdaptable to change and able to work independently and as part of a teamStrong analytical and problem-solving abilities with a focus on driving business value through technology solutions.Excellent communication and collaboration skills.

Key Responsibilities:

Collaborate with IT operations teams to gather requirements and define technical solutions within the ServiceNow ITOM framework.Configure ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management to automate and streamline IT operations processes.Develop custom applications, integrations, and workflows in ServiceNow to enhance IT operations capabilities and improve service delivery.Perform system configurations, data imports, and user management tasks in ServiceNow to ensure smooth operation of ITOM processes.Conduct testing, troubleshooting, and performance tuning of ServiceNow ITOM solutions to maintain optimal system performance and reliability.Provide technical expertise and support to end users, administrators, and stakeholders on ServiceNow ITOM functionalities and best practices.Configure Discovery schedules and prioritize the discovery considering all the organizational factors.Configure End to End ServiceNow Cloud Discovery - AWS and Azure providers preffered.Stay updated on ServiceNow platform updates, new features, and industry trends to recommend enhancements and improvements to ITOM processes.Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB.Develop and maintain integrations between ServiceNow and other monitoring tools and systems.

Interested candidates pls share your cv to mailid:

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ServiceNow Architect"

for further Discussion

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