ServiceNow Technical Architect

2 weeks ago

Delhi, India Coforge Full time
Job Title: ServiceNow Technical ArchitectExperience : 10-15 YearsLocation: Noida, Bangalore & Pune

Role Overview:A ServiceNow Technical Architect is responsible for designing and implementing solutions on the ServiceNow platform.This role involves collaborating with cross-functional teams to understand business requirements and translating them into scalable, efficient, and sustainable ServiceNow configurations.

Key Responsibilities:• Solution Design: Develop and design technical solutions on the ServiceNow platform, ensuring they meet business requirements and follow best practices.• Technical Leadership: Provide technical leadership and guidance to development teams, ensuring the successful implementation of ServiceNow solutions.• Stakeholder Collaboration: Work closely with stakeholders to gather requirements, provide strategic recommendations, and ensure alignment with business objectives.• Documentation: Create and maintain technical documentation, including design documents, process flows, and implementation guides.• Integration: Propose and implement integrations with other systems and tools as needed.• Governance: Participate in and establish technical governance processes to ensure the quality and consistency of ServiceNow implementations.• Performance Management: Monitor and optimize the performance of ServiceNow instances, proposing improvements to enhance the end-user experience.• Mentorship: Guide and mentor junior team members, fostering a collaborative and knowledge-sharing environment.

Preferred Certifications:• ServiceNow Certified System Administrator (CSA)• ITIL Foundation• ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)• ServiceNow Certified Application Developer (CAD) (optional) Required Skills and Experience:• Deep knowledge of ServiceNow solutions and ITIL processes.• Experience in designing and implementing ServiceNow solutions in an enterprise environment.• Strong analytical skills to identify problems and recommend effective solutions.​​​​​​​• Excellent communication and collaboration skills to work with diverse teams and stakeholders.• Experience in architecting and deploying large-scale ServiceNow implementations.

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