Lead - Training & Content

2 days ago

Vadodara, Gujarat, India redBus Full time
We are looking for an experienced and driven Training Lead to design, deliver, and govern impactful training programs in a fast-paced E-Commerce and BPO customer experience environment. The ideal candidate will bring a strong background in vendor governance, training delivery, content creation, and soft skills coaching will be a plus along with a deep passion for developing people and enabling high-performance teams. The Training Lead will be responsible for designing and implementing comprehensive training modules, managing vendor relationships, and ensuring the effectiveness of training programs.

Years of Experience (Minimum & Maximum) : 5 to 7 years

Design and Deliver Training Programs: Create and implement comprehensive training modules for new hires and tenured employees, with a focus on customer experience, communication, and process excellence.

Vendor Governance: Manage training partnerships with outsourced vendors, monitor delivery quality, and ensure alignment with internal standards and SLAs.

Content Development: Develop high-impact training materials including presentations, handbooks, and e-learning content tailored to business needs.

Training Batch Management: Oversee end-to-end execution of training batches, ensuring timely delivery and measurable outcomes.

Performance Evaluation: Measure training effectiveness using feedback, assessments, and business KPIs; continuously optimize content and delivery approach.

Stakeholder Collaboration: Work closely with operations, quality, process teams to identify training needs and support performance improvement initiatives.

Graduate in any field

Certifications in Training & Development + Soft Skills Facilitation (if any).

Familiarity with Learning Management Systems (LMS) and digital learning tools.

Experience in performance coaching and e-learning development.

Exposure to AI driven training tools for training and content created will be an added value.

5 - 7+ years of experience in a Customer Experience / BPO / E-Commerce training function.

~ Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word – mandatory.

~ Exceptional verbal and written communication skills in both English and Hindi.

~ Proven ability to manage external training vendors and ensure training compliance.

~ Demonstrated expertise in training delivery, batch handling, and content creation.

~

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