Lead - Training & Content

4 days ago

Vadodara, Gujarat, India redBus Full time
We are looking for an experienced and driven Training Lead to design, deliver, and govern impactful training programs in a fast-paced E-Commerce and BPO customer experience environment. The ideal candidate will bring a strong background in vendor governance, training delivery, content creation, and soft skills coaching will be a plus along with a deep passion for developing people and enabling high-performance teams. This is a critical role for a collaborative, proactive individual who excels at communication, demonstrates integrity, and thrives in a dynamic setting.

About the Role

The Training Lead will be responsible for designing and implementing comprehensive training modules, managing vendor relationships, and ensuring the effectiveness of training programs.

Years of Experience (Minimum & Maximum): 5 to 7 years

Responsibilities

- Design and Deliver Training Programs: Create and implement comprehensive training modules for new hires and tenured employees, with a focus on customer experience, communication, and process excellence.
- Vendor Governance: Manage training partnerships with outsourced vendors, monitor delivery quality, and ensure alignment with internal standards and SLAs.
- Content Development: Develop high-impact training materials including presentations, handbooks, and e-learning content tailored to business needs.
- Training Batch Management: Oversee end-to-end execution of training batches, ensuring timely delivery and measurable outcomes.
- Performance Evaluation: Measure training effectiveness using feedback, assessments, and business KPIs; continuously optimize content and delivery approach.
- Stakeholder Collaboration: Work closely with operations, quality, process teams to identify training needs and support performance improvement initiatives.
- Soft Skills Facilitation: Conduct engaging and interactive soft skills sessions that elevate the team's ability to manage customer interactions effectively.
- Reporting and Documentation: Maintain training records, generate reports, and present updates to leadership as required.

Qualifications

- Graduate in any field
- Certifications in Training & Development + Soft Skills Facilitation (if any).
- Familiarity with Learning Management Systems (LMS) and digital learning tools.
- Experience in performance coaching and e-learning development.
- Understanding of e-commerce customer journeys and service excellence frameworks.
- Exposure to AI driven training tools for training and content created will be an added value.

Required Skills

- 5 - 7+ years of experience in a Customer Experience / BPO / E-Commerce training function.
- Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word – mandatory.
- Exceptional verbal and written communication skills in both English and Hindi.
- Proven ability to manage external training vendors and ensure training compliance.
- Strong presentation and facilitation skills with the ability to engage diverse learner groups.
- Demonstrated expertise in training delivery, batch handling, and content creation.
- Self-driven with a strong work ethic, can-do attitude, and a passion for people development.
- Upholds teamwork, honesty, and integrity in all professional interactions.

  • Lead Training Initiatives

    2 days ago

    Vadodara, Gujarat, India beBeeTrainer Full time ₹ 10,00,000 - ₹ 20,00,000

    Training Programs LeadWe are seeking a dynamic and detail-oriented Training Programs Lead to drive impactful training initiatives across the organization.This role is integral in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling.The ideal candidate will be responsible for building...

  • Training Content Developer

    7 days ago

    Vadodara, Gujarat, India beBeeInstructionalDesigner Full time ₹ 15,00,000 - ₹ 22,50,000

    Job OverviewThis high-visibility role involves leading the end-to-end development of training content that meets audience needs, performance goals, and learning objectives.The ideal candidate will design accessible and engaging learning experiences using modern tools and formats such as eLearning, instructor-led sessions, simulations, job aids, and videos.A...

  • Lead Copy and Content

    4 days ago

    Vadodara, Gujarat, India Publicis Groupe Full time

    Job Description 2: Lead Copy and ContentLocation: Urmi Estate, Lower Parel, MumbaiJoining Date: December 2025Reports to: SVP – Global Head of Content TransformationThe reporting manager is in the USA, so this will be an afternoon to mid-night work hours. (exact hours to be confirmed)About ProdigiousAs the production engine of Publicis Groupe, Prodigious...

  • Lead Content Developer

    1 day ago

    Vadodara, Gujarat, India beBeeContent Full time ₹ 8,00,000 - ₹ 15,00,000

    Job OpportunityWe are seeking a skilled professional to create engaging content across various platforms, including blogs, whitepapers, case studies, social media posts, and web pages.The ideal candidate will have exceptional writing, editing, and storytelling skills, with experience in writing for varied formats and audiences.Content creation for multiple...

  • Corporate Training Specialist

    2 days ago

    Vadodara, Gujarat, India beBeeDevelopment Full time ₹ 12,00,000 - ₹ 13,50,000

    Learning and Development ProfessionalThis role focuses on creating, executing, and maintaining comprehensive training programs across multiple properties to ensure uniform excellence in service, operational efficiency, and brand compliance.Design, develop, and deliver foundational training programs for onboarding, brand standards, guest service, compliance,...

  • Lead Content Writer and Editor

    3 weeks ago

    Vadodara, Gujarat, India Rishabh Software Private Limited Full time

    Job DescriptionWe seek a forward-thinkingLeadContentWriterand Editorto deliver amazing content and collaborate with our internal team. As a Sr. Content Writer and Editor, you will help Rishabh continue to grow as a top publication in the software development industry. You will work with the content team to ensure that Rishabh s content is consistent,...

  • Training Transformation Director

    2 days ago

    Vadodara, Gujarat, India beBeeDigital Full time ₹ 15,00,000 - ₹ 30,00,000

    Job DescriptionWe are seeking a visionary leader to spearhead our Training & Development programs, driving digital transformation within the function to thrive in a rapidly evolving business landscape.This strategic thinker will oversee Process Training programs for new and existing employees, leading the execution of digital learning strategies, championing...

  • Instructional Content Developer Specialist

    1 day ago

    Vadodara, Gujarat, India beBeeContent Full time ₹ 8,00,000 - ₹ 10,00,000

    Job DescriptionInstructional Content Developer SpecialistRole Overview:We are seeking a highly skilled and reliable Instructional Content Developer Specialist to join our Learning Development team. This onsite role combines expert instructional content development with dynamic live facilitation. You'll be responsible for creating accessible, modern learning...

  • Senior Web Development Training Specialist

    14 hours ago

    Vadodara, Gujarat, India beBeeDevelopment Full time ₹ 9,00,000 - ₹ 12,00,000

    Lead Web Development Trainer OpportunityDevelop and implement comprehensive training programs to teach cutting-edge web development skills.Required Skills:Experience in building live web applications with frontend, backend, and database.Ability to prepare engaging curriculum and content for effective training.Excellent communication and mentoring skills to...

  • SAP Training Specialist

    2 days ago

    Vadodara, Gujarat, India beBeeTraining Full time ₹ 15,00,000 - ₹ 25,00,000

    SAP Training SpecialistWe are seeking a highly skilled SAP Training Specialist to drive user adoption, process efficiency, and standardization across our global delivery hubs.Key Responsibilities:Create tailored training programs for SAP MDG/MDM in Direct Procurement.Design and implement effective learning materials for SAP MDG/MDM in Direct...