Lead - Training & Content

4 weeks ago

Vadodara, Gujarat, India redBus Full time
We are looking for an experienced and driven Training Lead to design, deliver, and govern impactful training programs in a fast-paced E-Commerce and BPO customer experience environment. The ideal candidate will bring a strong background in vendor governance, training delivery, content creation, and soft skills coaching will be a plus along with a deep passion for developing people and enabling high-performance teams. This is a critical role for a collaborative, proactive individual who excels at communication, demonstrates integrity, and thrives in a dynamic setting.

About the Role

The Training Lead will be responsible for designing and implementing comprehensive training modules, managing vendor relationships, and ensuring the effectiveness of training programs.

Years of Experience (Minimum & Maximum): 5 to 7 years

Responsibilities

- Design and Deliver Training Programs: Create and implement comprehensive training modules for new hires and tenured employees, with a focus on customer experience, communication, and process excellence.
- Vendor Governance: Manage training partnerships with outsourced vendors, monitor delivery quality, and ensure alignment with internal standards and SLAs.
- Content Development: Develop high-impact training materials including presentations, handbooks, and e-learning content tailored to business needs.
- Training Batch Management: Oversee end-to-end execution of training batches, ensuring timely delivery and measurable outcomes.
- Performance Evaluation: Measure training effectiveness using feedback, assessments, and business KPIs; continuously optimize content and delivery approach.
- Stakeholder Collaboration: Work closely with operations, quality, process teams to identify training needs and support performance improvement initiatives.
- Soft Skills Facilitation: Conduct engaging and interactive soft skills sessions that elevate the team's ability to manage customer interactions effectively.
- Reporting and Documentation: Maintain training records, generate reports, and present updates to leadership as required.

Qualifications

- Graduate in any field
- Certifications in Training & Development + Soft Skills Facilitation (if any).
- Familiarity with Learning Management Systems (LMS) and digital learning tools.
- Experience in performance coaching and e-learning development.
- Understanding of e-commerce customer journeys and service excellence frameworks.
- Exposure to AI driven training tools for training and content created will be an added value.

Required Skills

- 5 - 7+ years of experience in a Customer Experience / BPO / E-Commerce training function.
- Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word – mandatory.
- Exceptional verbal and written communication skills in both English and Hindi.
- Proven ability to manage external training vendors and ensure training compliance.
- Strong presentation and facilitation skills with the ability to engage diverse learner groups.
- Demonstrated expertise in training delivery, batch handling, and content creation.
- Self-driven with a strong work ethic, can-do attitude, and a passion for people development.
- Upholds teamwork, honesty, and integrity in all professional interactions.

  • Lead - Training & Content

    3 weeks ago

    Vadodara, Gujarat, India redBus Full time

    We are looking for an experienced and driven Training Lead to design, deliver, and govern impactful training programs in a fast-paced E-Commerce and BPO customer experience environment. The ideal candidate will bring a strong background in vendor governance, training delivery, content creation, and soft skills coaching will be a plus along with a deep...

  • Lead Copy and Content

    4 weeks ago

    Vadodara, Gujarat, India Publicis Groupe Full time

    Job Description 2: Lead Copy and ContentLocation: Urmi Estate, Lower Parel, MumbaiJoining Date: December 2025Reports to: SVP – Global Head of Content TransformationThe reporting manager is in the USA, so this will be an afternoon to mid-night work hours. (exact hours to be confirmed)About ProdigiousAs the production engine of Publicis Groupe, Prodigious...

  • Technical Training Academy Head

    2 weeks ago

    Vadodara, Gujarat, India SUN PHARMA Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description:Technical Training Academy Headoverseeing training initiatives across a cluster of pharmaceutical sites in India:ResponsibilitiesAs the Technical Training Academy Head, you will lead the development and execution of training programs across multiple pharmaceutical sites within a cluster. Your role is critical in enhancing employee skills,...

  • 3 Days Left Technical Training Academy Head

    2 weeks ago

    Vadodara, Gujarat, India Sun Pharmaceutical Industries Full time

    Technical Training Academy Head overseeing training initiatives across a cluster of pharmaceutical sites in India As the Technical Training Academy Head you will lead the development and execution of training programs across multiple pharmaceutical sites within a cluster Your role is critical in enhancing employee skills ensuring compliance and driving...

  • Training Specialist

    1 day ago

    Vadodara, Gujarat, India Magnit Global Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role: Training SpecialistLocation: 4th Floor, Building A 2, Near Courtyard Marriott, Sarabhai Campus, Genda Circle, Vadodara 390023Time: 3pm to 12 AM (Shift allowances provided as per policy)Visit us @ - Magnit | Industry-leading integrated workforce management platform )About the Role:Coordinating training programs - schedule of classes, including...

  • Content Writer

    3 weeks ago

    Vadodara, Gujarat, India V3Cube Full time

    Company Overview V3Cube headquartered in Ahmedabad is the leading company in On Demand App Clone Development With a dedicated team of 11-50 employees V3Cube strives to provide exceptional products and support as reflected in their customer reviews Learn more about their offerings on their website Job Overview We are seeking a skilled Content...

  • Content Strategy Analyst Ii

    4 weeks ago

    Vadodara, Gujarat, India Mastercard Full time

    Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide Together with our customers we re helping build a sustainable economy where everyone can prosper We support a wide range of digital payments choices making transactions secure simple smart and accessible Our technology and innovation partnerships...

  • Ready To Lead in Digital Marketing

    1 day ago

    Vadodara, Gujarat, India Techno Compass Consulting Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Key Roles and Responsibilities: Lead digital campaigns (SEO, SEM, email, social, ads), track performance (GA, KPIs), generate leads, boost brand visibility, optimize UX, run A/B tests, and develop content strategies to drive growth and engagement. Required Candidate profileProven experience as Digital Marketing role5+ years of Experience in handling...

  • Digital Content Creator

    2 weeks ago

    Vadodara, Gujarat, India beBeeMarketing Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Social Media ManagerWe're seeking an experienced and innovative Social Media Manager to drive our social media strategy forward. This is a full-time, remote position with a flexible schedule.The ideal candidate will have a proven track record of managing campaigns and ensuring brand consistency across multiple social media platforms.Key...

  • Lead - QA Engineer

    2 weeks ago

    Vadodara, Gujarat, India Larsen & Toubro (L&T) Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    L&T Hydrocarbon is looking Quality Engineering professionals for its Lead - QA Engineer position based at Knowledge City - Vadodara location.Job Criteria:Minimum of 17 years of relevant experience in Oil and Gas EPC projectsB.E/B.Tech/M.TechPreferred Certifications in Lead Auditor Certification in ISO 9001 (QMS), Training / Certification in Six Sigma, Root...