ITC Infotech | Oracle HCM L2
2 days ago
Key Responsibilities -
To provide L1 &L2 support for Oracle Cloud HCM and other applications, resolving user queries and issues promptly. Coordinate with the internal team to ensure execution aligns with overall plans, process and develop deep understanding about the Products. Work closely with customer project owners, along with customer support team to ensure expected benefits are realized. Ability to work of the rotational shift and CET time zone.
Primary Skills -
1. Exceptional communication and analytical skills both written and verbal
2. They must effectively manage ticketing systems, ensuring accurate documentation, prioritization, and resolution of support tickets within defined SLAs.
3.Exprince in Goal and Performance module is required .
4. The role requires hands-on experience in support activities, task delegation, and coordination to meet SLAs and client expectations.
5. Ability to work independently with customers, be proactive, take initiative, and self-manage
6.Ability to communicate with Client and senior leadership
7.Good to excellent user-level understanding of one or more Microsoft Technologies, in particular, Microsoft 365/Office 365
8. Excellent critical thinking skills and ability to adapt and be flexible as project conditions
9. Ability to learn new technology quickly and translate the benefits into training and communications assets
10. Must be a team player and able to work collaboratively with and through others
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ITC Infotech | Oracle HCM L2
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