Engineer -Wi-Fi

2 months ago

Navi Mumbai, India Jio Full time

Job Description: L2 Engineer for Wi-Fi Domain

Job Mandate:

This position is for Wi-Fi TAC SME in L2 domain. Location is based out of Mumbai at NSO NOC. Candidate will be working in 24/7 shift based environment

Wi-Fi L2 Engineer will ensure troubleshooting and providing the solution, permanent fixes, software upgrades etc., to maintain end to end services on 24x7 basis which includes Hardware and software.

L2 Engineer would ensure support for Device integration with different tools, Fault management related to configuration, device IOS etc.

Responsibilities & Main task :

Incident and Problem Management for Wi-Fi nodes.

End to end responsible for the incident Outage for its notification to relevant stakeholders/interfaces and status reporting and follow up on TT from its creation until incident is resolved/closed.

Providing detailed RCA for critical and catastrophic outages & prepare plan of action to mitigate reoccurrence of such incidence.

Handling escalated case with in defined MTTR

Interface with vendors for network Faults, raising TAC case & handle product related issue.

Ensure reduction in fault, which are repetitive in nature.

  1. Integration Support for New Sites.
  2. Audit & corrections of Network elements (Wi-Fi Access Points & Controllers) - monitor performance of the installed network and initiate actions to improve the performance.
  3. Enterprise Service support for sites deployed in Premium Hotels.
  4. L2 Support to L1 Team for TT related issues.
  5. Service Issues Support for slow data throughput, Interference etc.
  6. Support for PE related Activities of Wi-Fi Elements.
  7. Special Event Support for Critical Service and Network Outage.
  8. Knowledge transfer session to L1 & L2 team.

To maintain network KPI’s & TT SLA

Interaction with NPE, NPO and Circle Operations team to take corrective actions required for Wi-Fi Nodes

Prepare SOP / MOP for IOS issue & troubleshooting guides for Device deployed SP network

Daily and Weekly Analysis for Service TT, Auto TT and network availability.

Qualification & Experience:

Qualifications: Degree in Electronics Engineering /Telecommunication Engineering /Computer Science / Computer Engineering or equivalent

Years of experience: Minimum 7 to 10 years of Telecom experience in Wi-Fi/Wireless domain of which at least 4-5 years must have been spent working in Operations and maintenance and 2-3 years in shift operations

Specific skills- L2 Level troubleshooting in Wi-Fi & IP MPLS area.

Competence Requirement

Professional Competence:

Knowledge of Fault Management of Wi-Fi Networks, Service provider work experience would be an added advantage

Hands on working Knowledge of IP/ MPLS & expertise in troubleshooting & configuration management.

Working experience in NOC environment for Fault & config management.

Certifications: Cisco CCNA/CCNP/CWNA preferred

Should have strong knowledge of Wi-Fi standards and Call Flows

Automation expertise to prepare scripts would be an added advantage

Human Competence

Should be creative, innovative and an achiever with positive attitude

Ability to perform under time constraints depending upon the business requirements.

Ability to learn quickly in a dynamic group

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