Azentio | Senior Manager

2 days ago

tamil nadu, India Azentio Full time
Job Overview :
We are seeking a highly motivated and detail-oriented Senior Manager - Delivery Excellence to join our team. This individual will play a crucial role in establishing and executing frameworks that ensure quality and consistency in project delivery. Working closely with senior consultants, the Senior Manager will lead the implementation of delivery excellence practices, perform audits, drive compliance, and proactively address customer escalations. The ideal candidate will have a strong foundation in quality management with Six Sigma experience, and a proven track record in driving process improvements within a SaaS or technology-driven environment
Key Responsibilities
1. Framework Development and Execution:
Support senior consultants in creating and refining delivery excellence frameworks, ensuring alignment with organizational goals and industry best practices
Lead the execution of these frameworks across delivery teams to standardize and elevate the quality of project outcomes.
2. Quality Assurance & Audit Compliance:
Conduct regular audits to ensure adherence to established processes and frameworks, identifying areas for improvement and compliance gaps.
Implement quality checks and performance standards at key stages of project delivery to assure consistent, high-quality outcomes.
3. Project Health Monitoring and Reporting:
Develop and maintain metrics to measure and report the health of project delivery, enabling proactive management of risks and bottlenecks. o Present delivery health reports to stakeholders, providing insights into project performance, compliance status, and improvement areas.
4. Customer Escalation Management :
Conduct root cause analysis (RCA) for customer escalations, working cross functionally to identify solutions and prevent recurrence.
Act as a quality advocate in customer engagements, ensuring that client expectations are met or exceeded.
5. Process Improvement and Innovation:
Drive innovation and continuous improvement through Kaizen and Lean Six Sigma initiatives, enhancing efficiency, reducing costs, and improving customer satisfaction.
Collaborate with cross-functional teams to identify process improvement opportunities within delivery, promoting a culture of excellence and innovation.
6. Training & Knowledge Sharing:
Develop and deliver training on delivery excellence standards, tools, and techniques, enabling teams to maintain high-quality delivery practices. o Foster knowledge-sharing sessions to align delivery teams on best practices and updated frameworks.
Qualifications
Bachelor’s degree in Business, Engineering, or a related field
Six Sigma Black Belt certification
10+ overall work experience with minimum 7 years of experience in a quality management role within a SaaS, IT services, or technology consulting organization.
Strong understanding of quality frameworks, audit processes, and customer satisfaction metrics.
Proven ability to manage and lead projects for process improvement, with familiarity in Lean, Six Sigma, or Kaizen methodologies.
Excellent analytical and problem-solving skills, with experience in conducting root cause analysis.
Strong communication and interpersonal skills, capable of working cross-functionally and influencing at multiple levels of the organization.
Key Competencies
Quality Assurance & Process Compliance
Project Management & Reporting
Customer Focus & Escalation Management
Innovation & Continuous Improvement
Analytical Thinking & Problem Solving

  • Azentio | Senior Manager

    1 week ago

    tamil nadu, India Azentio Full time

    Job Overview : We are seeking a highly motivated and detail-oriented Senior Manager - Delivery Excellence to join our team. This individual will play a crucial role in establishing and executing frameworks that ensure quality and consistency in project delivery. Working closely with senior consultants, the Senior Manager will lead the implementation of...

  • Senior Delivery Manager

    3 weeks ago

    tamil nadu, India Grid Dynamics Full time

    Senior Delivery Manager position requires excellent leadership, people management, and problem - solving skills. Innovation aspect of Grid Dynamics demands extensive practical knowledge of efficient software engineering processes combined with an ability to adapt and learn quickly. Specific qualifications for the position include. Experience in handling 2...

  • Senior Delivery Manager

    3 weeks ago

    tamil nadu, India Grid Dynamics Full time

    Senior Delivery Manager position requires excellent leadership, people management, and problem - solving skills. Innovation aspect of Grid Dynamics demands extensive practical knowledge of efficient software engineering processes combined with an ability to adapt and learn quickly. Specific qualifications for the position include.Experience in handling 2...

  • Senior Delivery Manager

    3 weeks ago

    tamil nadu, India Grid Dynamics Full time

    Senior Delivery Manager position requires excellent leadership, people management, and problem - solving skills. Innovation aspect of Grid Dynamics demands extensive practical knowledge of efficient software engineering processes combined with an ability to adapt and learn quickly. Specific qualifications for the position include.Experience in handling 2...

  • Senior Manager

    2 weeks ago

    tamil nadu, India Qube Cinema Full time

    Senior Manager - Talent Management and Special Projects Department: Human Resources Reports to: CHRO Location: Chennai Key Responsibilities Talent Management: Design and implement development programs. Responsible for an effective performance management system Develop and maintain talent pipelines and succession plans for critical roles. Lead...

  • Senior Manager

    2 weeks ago

    tamil nadu, India Qube Cinema Full time

    Senior Manager - Talent Management and Special ProjectsDepartment: Human ResourcesReports to: CHROLocation: ChennaiKey ResponsibilitiesTalent Management:Design and implement development programs.Responsible for an effective performance management systemDevelop and maintain talent pipelines and succession plans for critical roles.Lead initiatives to...

  • Senior Project Manager

    2 weeks ago

    tamil nadu, India Innovative Interiors, Chennai. Full time

    Job Title: Senior Project Manager Location: Chennai, India Company: Innovative Interiors About Us: Innovative Interiors specializes in the execution of high-quality interior fit-outs, delivering excellence across sectors such as high-end hotels, luxury residences, super-specialty hospitals, and premium commercial spaces. With over 19 years of experience...

  • Senior Manager

    3 weeks ago

    tamil nadu, India HCLTech Full time

    Job Title: Senior Manager - Presales Location: Pan India Department: Integrated GTM Team - Digital Business Services (DBS) and Engineering Services (ERS) About the Role: We are seeking an experienced and strategic-minded Senior Manager to join our Integrated GTM team, supporting both Digital Business Services (DBS) and Engineering Services (ERS). The...

  • Senior Project Manager

    3 weeks ago

    tamil nadu, India Antal International Full time

    Summary role description:Hiring for a Senior Technical Project Manager – Digital Banking for a leading BankTech SaaS Mobile App platform provider.Company description:Our client is a Singapore Headquartered leading digital banking solutions provider, with a strong track record in designing, developing, and deploying digital solutions for leading banks...

  • Senior Project Manager

    3 weeks ago

    tamil nadu, India Antal International Full time

    Summary role description:Hiring for a Senior Technical Project Manager – Digital Banking for a leading BankTech SaaS Mobile App platform provider.Company description:Our client is a Singapore Headquartered leading digital banking solutions provider, with a strong track record in designing, developing, and deploying digital solutions for leading banks...

  • Senior Manager

    2 weeks ago

    tamil nadu, India HCLTech Full time

    Job Title: Senior Manager - PresalesLocation: Pan IndiaDepartment: Integrated GTM Team - Digital Business Services (DBS) and Engineering Services (ERS)About the Role:We are seeking an experienced and strategic-minded Senior Manager to join our Integrated GTM team, supporting both Digital Business Services (DBS) and Engineering Services (ERS). The ideal...

  • Senior Manager

    2 weeks ago

    tamil nadu, India Alliance Recruitment Agency Full time

    Senior Manager – ER Estimates & Ex-Ante Credit Benchmarking (AFOLU) Location: Chennai (Preferred) Employment Type: Full-Time Experience: 10–15 years in the Climate & Carbon Sector Key Responsibilities Lead ER Estimation Processes for AFOLU projects across all stages – Feasibility, Investment Proposals, and Ex-Ante stages. Ensure Project Credibility...

  • Senior Marketing Manager

    2 weeks ago

    tamil nadu, India Zoho Full time

    Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...

  • Senior Manager

    2 weeks ago

    tamil nadu, India Alliance Recruitment Agency Full time

    Senior Manager – ER Estimates & Ex-Ante Credit Benchmarking (AFOLU)Location: Chennai (Preferred)Employment Type: Full-TimeExperience: 10–15 years in the Climate & Carbon SectorKey ResponsibilitiesLead ER Estimation Processes for AFOLU projects across all stages – Feasibility, Investment Proposals, and Ex-Ante stages.Ensure Project Credibility through...

  • Senior Marketing Manager

    2 weeks ago

    tamil nadu, India Zoho Full time

    Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...

  • Senior account manager

    1 week ago

    Tamil Nadu, India Peoplefy Full time

    Exciting Opportunity with a Leading Auto Component Manufacturing Company Position: Account Manager/Senior Account Manager Location: Tamil Nadu, India Experience: 4+ years in B2 B Sales, Channel Sales/ Direct Sales, Key Account Management, Value Selling Language Requirement: Proficiency in Tamil is mandatory Job Responsibilities: Account...

  • Senior Account Manager

    3 weeks ago

    tamil nadu, India Peoplefy Full time

    Exciting Opportunity with a Leading Auto Component Manufacturing Company Position: Account Manager/Senior Account Manager Location: Tamil Nadu, India Experience: 4+ years in B2B Sales, Channel Sales/ Direct Sales, Key Account Management, Value Selling Language Requirement: Proficiency in Tamil is mandatory Job Responsibilities: Account Management Manage...

  • Senior Account Manager

    2 weeks ago

    tamil nadu, India Peoplefy Full time

    Exciting Opportunity with a Leading Auto Component Manufacturing CompanyPosition: Account Manager/Senior Account ManagerLocation: Tamil Nadu, IndiaExperience: 4+ years in B2B Sales, Channel Sales/ Direct Sales, Key Account Management, Value SellingLanguage Requirement: Proficiency in Tamil is mandatoryJob Responsibilities:Account ManagementManage a...

  • Senior Account Manager

    2 weeks ago

    Tamil Nadu, India Peoplefy Full time

    Exciting Opportunity with a Leading Auto Component Manufacturing Company Position: Account Manager/Senior Account Manager Location: Tamil Nadu, India Experience: 4+ years in B2B Sales, Channel Sales/ Direct Sales, Key Account Management, Value Selling Language Requirement: Proficiency in Tamil is mandatory Job Responsibilities: Account Management ...

  • Senior Account Manager

    3 weeks ago

    Tamil Nadu, India Peoplefy Full time

    Exciting Opportunity with a Leading Auto Component Manufacturing CompanyPosition: Account Manager/Senior Account Manager Location: Tamil Nadu, IndiaExperience: 4+ years in B2B Sales, Channel Sales/ Direct Sales, Key Account Management, Value SellingLanguage Requirement: Proficiency in Tamil is mandatoryJob Responsibilities:Account ManagementManage a...