Team Leader Billing/Accounting

2 days ago

Mumbai, India WTW Full time

Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:- Deliver/ Manage KPI's and metrics in line with the prescribed targets- Prioritize and organize work according to business priorities.- Develop an in depth understanding of the technical aspects of the process.- Driving process improvements within team for improved efficiency, client experience or better risk controls- Periodic review of process risks and ensuring adequate controls are in place.- Meeting with stakeholders to discuss process related challenges and opportunities- Work with relevant stakeholders for effectively resolving escalations.- Leading projects / tasks E2E in coordination with onshore stakeholdersResource Planning:- Forecasting and planning of resource requirements- Manage resources efficiently through peaks and troughs in the business cycle.- Ensure contingency planning is in place for critical resourcesPeople Management / Development:- Setting appropriate goals & expectations for the team and conducting regular progress reviews.- Work closely with individuals and groom them to their full potential.- Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.- Proactive identification of performance issues. Creating action plan and coaching them to improve performance.- Conduct 1-1 and team meetings in line with Operational Engagement Framework.- Managing attrition and absenteeism in the team.Top 5 Competencies- Focusing on Clients- Working in Teams- Driving Excellence- Influencing Stakeholders- Developing TalentQualifications:- Any Graduate / PostgraduateSkills:- Excellent verbal and written communication skills.- Good Interpersonal skills- Good Analytical skillsKnowledge:- Good understanding of Accounting & Insurance Principles preferableEligibility Criteria- Minimum 3 years experience as a Team leader managing a team of 15+ individuals*Qualifications for Internal Candidates-Any Graduate / Postgraduate

  • Team Leader Billing/Accounting

    19 hours ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:- Deliver/ Manage KPI's and metrics in line with the prescribed targets- Prioritize and organize work according to business...

  • Team Leader Billing/Accounting

    7 days ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: - Deliver/ Manage KPI's and metrics in line with the prescribed targets - Prioritize and organize work according to...

  • Team leader billing/accounting

    3 days ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2 C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to...

  • Team Leader Billing/Accounting

    19 hours ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business...

  • Team Leader Billing/Accounting

    1 week ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work...

  • Team Leader Billing/Accounting

    2 weeks ago

    Mumbai, Maharashtra, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work...

  • Team Leader Billing/Accounting

    1 week ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli -Principal Duties/ResponsibilitiesProcess & Stakeholder Management:Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business...

  • Team Leader Billing/Accounting

    7 days ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to...

  • Team Leader Billing/Accounting

    3 days ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work...

  • Team Leader Billing/Accounting

    2 weeks ago

    Mumbai, Thane, Ulhasnagar, India WTW Global Delivery And Solutions Full time ₹ 4,50,000 - ₹ 5,50,000 per year

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal