Team Leader Billing/Accounting

1 week ago

Mumbai, India WTW Full time

Role & responsibilities

Designation: Business Support Team Supervisor Business

Unit B2C: North America

Shift: Evening Shift (US Shift- 18:30 03:30)

Location: Vikhroli

-

Principal Duties/Responsibilities

Process & Stakeholder Management:

- Deliver/ Manage KPI's and metrics in line with the prescribed targets
- Prioritize and organize work according to business priorities.
- Develop an in depth understanding of the technical aspects of the process.
- Driving process improvements within team for improved efficiency, client experience or better risk controls
- Periodic review of process risks and ensuring adequate controls are in place.
- Meeting with stakeholders to discuss process related challenges and opportunities
- Work with relevant stakeholders for effectively resolving escalations.
- Leading projects / tasks E2E in coordination with onshore stakeholders

Resource Planning:

- Forecasting and planning of resource requirements
- Manage resources efficiently through peaks and troughs in the business cycle.
- Ensure contingency planning is in place for critical resources

People Management / Development:

- Setting appropriate goals & expectations for the team and conducting regular progress reviews.
- Work closely with individuals and groom them to their full potential.
- Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
- Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
- Conduct 1-1 and team meetings in line with Operational Engagement Framework.
- Managing attrition and absenteeism in the team.

Top 5 Competencies

- Focusing on Clients
- Working in Teams
- Driving Excellence
- Influencing Stakeholders
- Developing Talent

Qualifications:

- Any Graduate / Postgraduate

Skills:

- Excellent verbal and written communication skills.
- Good Interpersonal skills
- Good Analytical skills

Knowledge:

- Good understanding of Accounting & Insurance Principles preferable

Eligibility Criteria

- Minimum 3 years experience as a Team leader managing a team of 15+ individuals

*Qualifications for Internal Candidates

-Any Graduate / Postgraduate

  • Team Leader Billing/Accounting

    1 week ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business...

  • Team Leader Billing/Accounting

    2 days ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:- Deliver/ Manage KPI's and metrics in line with the prescribed targets- Prioritize and organize work according to business...

  • Team Leader Billing/Accounting

    1 day ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:- Deliver/ Manage KPI's and metrics in line with the prescribed targets- Prioritize and organize work according to business...

  • Team leader billing/accounting

    3 days ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2 C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to...

  • Team Leader Billing/Accounting

    1 day ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business...

  • Team Leader Billing/Accounting

    3 days ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work...

  • Team Leader Billing/Accounting

    1 week ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli -Principal Duties/ResponsibilitiesProcess & Stakeholder Management:Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business...

  • Team Leader Billing/Accounting

    1 week ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to...

  • Team Leader Billing/Accounting

    1 week ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work...

  • Team Leader Billing/Accounting

    2 weeks ago

    Mumbai, Maharashtra, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work...