Team Leader Billing/Accounting

3 days ago

Mumbai, India WTW Full time

Role & responsibilities

Designation: Business Support Team Supervisor Business

Unit B2C: North America

Shift: Evening Shift (US Shift- 18:30 03:30)

Location: Vikhroli

-

Principal Duties/Responsibilities

Process & Stakeholder Management:

  • Deliver/ Manage KPI's and metrics in line with the prescribed targets
  • Prioritize and organize work according to business priorities.
  • Develop an in depth understanding of the technical aspects of the process.
  • Driving process improvements within team for improved efficiency, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place.
  • Meeting with stakeholders to discuss process related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations.
  • Leading projects / tasks E2E in coordination with onshore stakeholders

Resource Planning:

  • Forecasting and planning of resource requirements
  • Manage resources efficiently through peaks and troughs in the business cycle.
  • Ensure contingency planning is in place for critical resources

People Management / Development:

  • Setting appropriate goals & expectations for the team and conducting regular progress reviews.
  • Work closely with individuals and groom them to their full potential.
  • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
  • Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework.
  • Managing attrition and absenteeism in the team.

Top 5 Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Developing Talent

Qualifications:

  • Any Graduate / Postgraduate

Skills:

  • Excellent verbal and written communication skills.
  • Good Interpersonal skills
  • Good Analytical skills

Knowledge:

  • Good understanding of Accounting & Insurance Principles preferable

Eligibility Criteria

  • Minimum 3 years experience as a Team leader managing a team of 15+ individuals

*Qualifications for Internal Candidates

-Any Graduate / Postgraduate

  • Team Leader Billing/Accounting

    1 week ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business...

  • Team Leader Billing/Accounting

    2 days ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:- Deliver/ Manage KPI's and metrics in line with the prescribed targets- Prioritize and organize work according to business...

  • Team Leader Billing/Accounting

    1 day ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:- Deliver/ Manage KPI's and metrics in line with the prescribed targets- Prioritize and organize work according to business...

  • Team leader billing/accounting

    3 days ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2 C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to...

  • Team Leader Billing/Accounting

    7 days ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: - Deliver/ Manage KPI's and metrics in line with the prescribed targets - Prioritize and organize work according to...

  • Team Leader Billing/Accounting

    1 day ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor BusinessUnit B2C: North AmericaShift: Evening Shift (US Shift- 18:30 03:30)Location: Vikhroli-Principal Duties/ResponsibilitiesProcess & Stakeholder Management:Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business...

  • Team Leader Billing/Accounting

    1 week ago

    Mumbai, India WTW Full time

    Role & responsibilitiesDesignation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli -Principal Duties/ResponsibilitiesProcess & Stakeholder Management:Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business...

  • Team Leader Billing/Accounting

    7 days ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to...

  • Team Leader Billing/Accounting

    1 week ago

    Mumbai, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work...

  • Team Leader Billing/Accounting

    2 weeks ago

    Mumbai, Maharashtra, India WTW Full time

    Role & responsibilities Designation: Business Support Team Supervisor Business Unit B2C: North America Shift: Evening Shift (US Shift- 18:30 03:30) Location: Vikhroli - Principal Duties/Responsibilities Process & Stakeholder Management: Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work...