Team Leader Billing/Accounting

1 day ago

Mumbai, India WTW Full time
Role & responsibilities
Designation: Business Support Team Supervisor Business
Unit B2C: North America
Shift: Evening Shift (US Shift- 18:30 03:30)
Location: Vikhroli
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Principal Duties/Responsibilities
Process & Stakeholder Management:
Deliver/ Manage KPI's and metrics in line with the prescribed targets
Prioritize and organize work according to business priorities.
Develop an in depth understanding of the technical aspects of the process.
Driving process improvements within team for improved efficiency, client experience or better risk controls
Periodic review of process risks and ensuring adequate controls are in place.
Meeting with stakeholders to discuss process related challenges and opportunities
Work with relevant stakeholders for effectively resolving escalations.
Leading projects / tasks E2E in coordination with onshore stakeholders
Resource Planning:
Forecasting and planning of resource requirements
Manage resources efficiently through peaks and troughs in the business cycle.
Ensure contingency planning is in place for critical resources
People Management / Development:
Setting appropriate goals & expectations for the team and conducting regular progress reviews.
Work closely with individuals and groom them to their full potential.
Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
Conduct 1-1 and team meetings in line with Operational Engagement Framework.
Managing attrition and absenteeism in the team.
Top 5 Competencies
Focusing on Clients
Working in Teams
Driving Excellence
Influencing Stakeholders
Developing Talent
Qualifications:
Any Graduate / Postgraduate
Skills:
Excellent verbal and written communication skills.
Good Interpersonal skills
Good Analytical skills
Knowledge:
Good understanding of Accounting & Insurance Principles preferable
Eligibility Criteria
Minimum 3 years experience as a Team leader managing a team of 15+ individuals
*Qualifications for Internal Candidates
-Any Graduate / Postgraduate

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