International Voice process Associate
2 weeks ago
About the role:
We are currently seeking exceptional talent with experience in international voice process and chat, having work experience in Tier 1 companies. You will be responsible for providing exceptional customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for customers. This position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customer’s communication, technology, and entertainment needs, which includes establishing new accounts in the billing system, providing customer service and solutions to problems, handling credit inquiries, resolving customer complaints and explaining solutions.
Minimum Qualifications:
- 3+ years experience in a customer-facing or sales environment, experience handling inbound/outbound calls,working with US process. Please note- Domestic experience is not considered.
- Exemplary oral and written communications / comprehension skills in English.
- Background in a customer focused or problem-solving environment
- Promoting and sells products and services to customers
- Ability to work independently without direct, onsite supervision
- Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously
- Strong customer focus, problem solving skills, and time management skills
- Experience in complaint handling and resolution
- Ability to meet and exceed monthly performance targets
- Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products
- Minimum typing speed 35+ WPM
Interview/Selection process:
- Candidates will undergo Online speech x assessment
- 1 technical round (Could be online or Face-to-face)
- 1 Hiring Manager round (Could be online or Face-to-face)
- 1 HR round
Please Note:
- Job Location will be Noida
- Need to clear project-specific training once onboarded.
- Should be willing to work from the office from the day of onboarding and US shift hours. (India Night hours)
- Candidates should have all relevant Documents and produce the same.
Why Lumen?
At Lumen, we believe in empowering our employees to succeed and grow within the company. As a Customer Service Account Specialist, you will have the opportunity to work alongside industry professionals and gain valuable experience in the telecommunications industry. We offer competitive compensation, benefits, and ongoing training to support your professional development.
If you are passionate about providing exceptional customer service and are eager to join a leading telecommunications company, we want to hear from you Apply now to join the Lumen team as a Customer Service Account Specialist and take your career to new heights.
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